On Demand Furniture & Mattress — Local services in Jersey Village

During my recent visit, I had a negative experience with a Hispanic male with a beard, I was initially working with someone from the internet named Jen. He repeatedly pressured me to pay in cash prior to delivery of goods and disclosed that they have lost $5,000 in credit card disputes, which raised concerns about the legitimacy of the business.

Furthermore, I was informed that credit card deposits are not accepted due to prior security incidents, which only added to my discomfort. The conversation was unprofessional and left a bad taste in my mouth, which is why I did not purchase anything.

Additionally, it was disturbing to learn that your establishment sells items from a manufacturer that has a reputation for defective products. The statement made, that the furniture is from the same manufacturer as Albany Park, which is currently liquidating and changing manufacturers due to quality issues, is disconcerting.

Finally, it was brought to my attention that your establishment charges a 10% transaction fee for credit card payments and does not accept them as deposits for cash on delivery. This added difficulty in conducting business is unacceptable.

Overall, the lack of professionalism, the questionable business practices, and the poor quality of furniture are the reasons why I will not recommend this establishment to anyone. I hope that this complaint is taken seriously, and that corrective action is taken to improve the customer experience.

My information would not be in your system because I did not purchase due to deceptive selling practices.

I requested to speak to the manager during my recent visit to the store, but was informed by the individual present that the managers are the owners and cannot be reached. If the owners would like to get in touch with me to address my concerns and resolve the matter, I am open to having a conversation. I would be willing to update my review if they do reach out. Jen was the initial point of contact and will know how to reach me, additionally I left my information to be contacted about the two army green chairs in store TODAY.

I contacted the "customer service" number and it goes directly to the store associate.

I will not retract this statement and stand by my word as this is the conversation...

If I can do zero stars, I would. I bought a couch for $1,000 cash via Zelle at On Demand Furniture (Grant St., Houston). The next morning, before delivery, I canceled the order. The couch was already on the showroom floor, not in a warehouse, and the only thing done was wrapping it in plastic.

When I called, George and Harold told me I would be charged a 25% “restocking fee” ($250). How do you charge a restocking fee for an item that never left the showroom floor and was never delivered? That is unreasonable and feels like taking advantage of customers.

I offered to pay a fair fee for the wrapping, but instead they chose to hold my money hostage. This is not how honest businesses treat people.

Be cautious before buying here.

UPDATE TO THE BUSINESS RESPONSE BELOW.

Please see the following photo as to why they will not refund me the full amount.

I also want to add that the business owner next-door at the hair shop came out, and I calmly had a conversation and explained how the business would not unlock the door during their business hours for me to reschedule the delivery and the shop owner next-door said that they are hurting for business and they are going about it the wrong way with customers. That business owner even said to George when he came out to get into the delivery truck that was intended for my, that I just wanted to get the couch delivered since I was not granted a full refund and he ignored him as well.

I highly encourage not bringing business to them, but if you do this is your warning to not pay in full as they will hold your money for ransom and will not grant any refunds and could possibly give you a hard time...

I bought a bed frame and a modular couch from them July 1st, and it was delivered July 31st. The bed frame had the optional addition of a ‘deck’ that would take the place of a frame and box spring. Barely over 6 months later at the end of March the deck breaks and drags its screws down one side of the bed frame. When it broke it caused me some scratching and bruising and almost injured my dog by trapping it underneath. Today I went in store to get instructions on how to take the bed apart and see what my options were for a refund, as no quality furniture product should fall apart like this in roughly 6 months time. I was also waiting for half an hour outside the storefront past their listed business hours as there was no one there and they were not answering their posted phone number, until I eventually left a message. They told me they couldn’t do anything as it would be classified as a use error. I have never had a box spring or bed frame of even lesser quality break on me. Bottom line, if a company stands by their product their should be no reason to refund me all or part of the value of the item that broke and also caused minor damage to the bed frame. They have a 7 day return window, however that is only useful if your products arrive damaged or there is something very noticeably wrong from the beginning, and does not take into account quality issues that may come with normal use and become evident in a few months time. 6 months of normal use with one person sleeping in the bed, is nothing for any reputable...