Pye's Appliance — Local services in Jesup

BUYER BEWARE: They are NOT PROPERLY INSURED and WILL NOT STAND BEHIND THEIR WORK.

Pye's Appliance sent a technician out (Morris) to my mother's home in early December 2024 to install a new dishwasher. After the installation was "completed," payment was remitted to Pye's Appliance for the service rendered and the technician left without mentioning he had damaged anything. When my mother went to use the dishwasher, she noticed that the countertop was cracked right above the dishwasher, and upon further inspection, it was clear that the crack was formed directly in line with one of the appliance's anchor screws. The underside of the countertop material was not pre-drilled or countersunk, and the countertop cracked when it expanded to make room for the screw. Additionally, that screw was not fully seated, and the head of the screw was crooked, and would scrape against the control panel on the top of the dishwasher door when opening/closing the dishwasher.

Pye's was notified IMMEDIATELY of the damage, and they reassured my mother that the repair of her countertop would be taken care of. My mother had to follow up with the company multiple times and was never given any clear information. At this point, I got involved. Weeks after the damage was reported, we finally got word that an insurance claim had been made with Auto Owners' insurance. It was odd to me from the beginning that the policyholder was not the business, but instead "Evette Price," as noted on the claim. We were basically given a claim number and expected to do the footwork ourselves. We got a quote on a countertop repair (the cracked section needed to be replaced) and waited.

So this "claims process" rocked on for nearly 5 months, and during that time, we learned that Morris was not an employee of Pye's Appliance and was instead a subcontractor for Pye's Appliance, which is something that we were not informed of at the outset. We were waiting patiently for Auto Owners' to hear back from Morris' insurance company. Yesterday, on 04/10/2025, the insurance denied the claim because they had not heard back from Morris's insurance carrier (we do not even know if he was insured - no one will give us that insurance information) and PYE'S APPLIANCE'S INSURANCE POLICY DOES NOT COVER ANY DAMAGES CAUSED TO CUSTOMERS' HOMES IF THAT DAMAGE IS CAUSED BY SUBCONTRACTORS, and Pye's SENT A SUBCONTRACTOR TO THE HOME and never notified the customer that the technician was not a direct employee of Pye's Appliance. If Pye's relies on subcontracted labor to operate their business, I would expect them to carry a commercial policy that covers subcontractors.

My mother is a widow (of a 100% disabled vet who passed of service-connected illness in 2017) and has to pay someone to do the things he used to do. She goes out of her way to choose seemingly "reputable" companies that appear to be well-established, insured, and licensed because she cares about her home. I have been speaking with Evette Pye Price, the owner of the company, and she has recently stopped responding. She has not even offered to issue a refund of the install fee. Until now, I have been understanding and more than patient in hopes that my mother would be made whole. I will leave reviews anywhere that I can find a place to leave them, and I will be sure to reach out to the Better Business Bureau with this claim.

In the end, my mother only asked for the damaged countertop section (material cost only) to be paid for as well as a refund of the installation fee. We are reasonable people. We have been pushed to the wayside by the business owner in hopes that we will move on.

RESPONSE TO REPLY 07/02/25: Here are some photos of the crack that “doesn’t line up” with the screw. This company is engaging in blatant dishonesty to save $175.00. I will take them to court for the damages, the repairs, and the $175.00 to prove a point, or they can do the right thing and refund us. We have already paid over $1900 out of pocket to replace the countertop they damaged. Let this be a cautionary tale and proof...

Please go anywhere else. It’s one thing to make a mistake and damage someone’s home, and it’s another to lie to save face after dragging a customer along with promises of repairing damages that they caused to your home.

More importantly: Pye’s Appliance and their subcontractors are not properly insured in terms of general liability incidents. The subcontractors’ carrier and the owner’s carrier seem to push liability off on one another and the customer ends up stuck with the loss, which is exactly what happened. It took them 5 months of back and forth to finally refuse to cover repair costs. We got $0.00 to go towards a $1900+ repair.

They sent a “technician” to install a dishwasher, the technician made a mistake, which happens - we are all only human - and he cracked the countertop surface by running the anchor screw without predrilling a pilot hole to account for the core material expansion. It’s just general construction knowledge: to avoid splitting the substrate you’re anchoring into, predrill a pilot hole for your fastener.

The damage was reported immediately, we were told it would be taken care of at that time, and here we are 7 months later, stuck with out of pocket costs PLUS the initial installation fee, which was never returned to us. We had to replace the 11’ long countertop section that Pye’s subcontractor cracked bill to replace the countertop section that was damaged. We looked into repair, but you can’t repair a crack in Formica near a dishwasher - it won’t last under the stress of constant steam on the dry cycle is what we were told by 2 different countertop/tile companies.

And at the end of it all, we would have been satisfied if Evette would have just refunded the initial service fee she collected from us. What’s $175 bucks? You’ve inconvenienced your customer for 5-7 months, your customer had to pay someone else to uninstall and reinstall (properly) the dishwasher before and after the cracked countertop was replaced, and after it all, when the customer is willing to settle for a simple refund, you ignore their calls and emails.

We asked several times what Evette thought a fair resolution would be, and she had no answer. If you want fair, look elsewhere!

Just look at how she replies to the “bad” reviews: she literally threatens anyone with that says anything problematic, citing defamation and slander definitions, in an attempt to scare former customers into deleting what they shared about their personal experience with Pye’s. “Make sure it’s true,” she warns — but yet she can lie in replies about cracks not lining up with the anchor screws installed by the technician… she can lie about the claim still being open when we have the denial letter/email and photos (see below). Choose wisely - because we...

GE sent Pye's Appliance to repair our GE Profile Double Oven gas range that was under warranty. GE had sent another company that could not get their act together to order the necessary parts after waiting over 3 weeks after their visit.

I am hoping to make a really long story as short as possible. We live in Brunswick, close to an hour from Jesup. Pye's sent Richie to make repairs. Richie diagnosed the igniter for the bottom oven had failed and it certainly looked like it did. After returning with the part, he quickly replaced it, but the bottom oven still would not light. Richie determined that the Control Board had most likely failed and ordered that part. Unfortunately, the Control Board did not fix it. He spoke to GE Tech Support who had him check a few things and then insisted the brand new igniter was bad. He told Richie to order 2 of them in case another brand new one was bad. When Richie returned with the new igniters, the bottom oven still would not ignite. Again Richie called GE Tech Support who told him something different from the previous tech at GE. Richie had the phone on speaker both times and I heard both calls. The tech insisted the problem was a Safety Valve even though Richie got him to admit that the safety would not prevent the igniter from trying to light the oven, which it did not.

I had called GE after the first Appliance company failed to make repairs and I had kept my rep updated with Pye's progress. While Richie was on the phone with GE Tech Support, I emailed my rep complaining about the GE Tech support and how they gave different info and how it is ridiculous that it has been 2 months and GE still hasn't made it right. After waiting a week to hear back from GE, they decided to replace the Range.

Although Richie did not get my Range fixed, I do not blame him. He jumped through all of GE's hoops, yet it still could not be fixed. I work on Computers, so I understand a lot of the terminology. Richie didn't try to blow smoke up my butt. He was honest and worked hard to get my lemon of a Range to work. He even had the integrity to apologize for the first Appliance Company that abandoned us.

Although I will never buy another GE Product, I will certainly use Pye's Appliance again, assuming they haven't blocked my number yet :) Aside from the great Service that Richie supplied, the ladies in the office were great. They were quick to call when parts came in to schedule their installation. I will definitely use them again and will recommend Pye's to anyone that asks about...