I was hopeful about working with Advanced Automated Systems to take over servicing a Crestron home automation system for my client, especially since they were the original installers. At first, the owner was responsive and said he’d send over all the necessary details. That communication never came.
After two weeks of silence, I followed up and was told he had been on spring break but would get everything set up that week. Again, no follow-through. Eventually, I was told a technician and electrician were lined up for a visit, but the scheduled day came and went with no update or response.
I’ve ultimately decided to move on, which is unfortunate because I know the owner personally and had high expectations. While the company clearly has the expertise in smart home systems and Crestron installations, the lack of communication and follow-through affected my ability to serve my own client.
If you're looking for a reliable home automation service provider, especially for Crestron systems, be sure to ask about timelines and communication upfront. Reliability and responsiveness are just as important as...
Read moreWe have been working with Advance Automated Systems for over a decade now. An we could not be happier with the services they have provide to us over the years. I would recommend Brennan and Curtis to whomever is looking for great home...
Read moreEncountered one of their technicians in Jupiter and he was horrendously rude while representing their company. Would never call this company. Suggest calling RCI Controls instead, they know how to treat their customers and...
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