Water's Edge Dermatology - Jupiter — Local services in Jupiter

While the Water's Edge Dermatology facility itself presents as modern and well-maintained, my recent experience left significant room for improvement in terms of staff attentiveness and the thoroughness of care provided.

Upon arrival, the check-in process felt unwelcoming. The receptionist appeared visibly bothered by patients approaching the desk, creating an initial negative impression. Furthermore, there was a substantial delay of 30 minutes past my scheduled appointment time before I was called into an examination room.

The subsequent skin check performed by Dr. Jenna Minni, APRN, felt rushed and incomplete. The examination lacked thoroughness, as my scalp and the bottom of my feet were not examined at all. Additionally, a complete skin check should include all areas of the body, which was not the case during this appointment.

Following the limited examination, Dr. Minni inquired about my place of origin. Upon learning I was a lifelong Florida resident, a comment was made about me not regularly seeing a dermatologist, stating "typical Florida boy." This type of stereotyping is unprofessional and unwelcome in a medical setting.

Due to the combination of a rushed and incomplete skin examination and the unprofessional commentary, I will not be returning to Water's Edge Dermatology for future care. I will be cancelling my next appointment and seeking a new dermatologist to ensure comprehensive and respectful...

The staff at Watersedge Dermatology Jupiter location are fantastic. They great you with a smile from the beginning of your visit until the end. I loved the fact that they listened to the answers when asking questions. I wasn't rushed but my time seemed valuable to them. I had a biopsy done and was made very comfortable. I left the office feeling confident that I made the correct decision in no longer ignoring my issue.

I had a follow up appointment and was even more pleased with Dr. Obrien and the staff. I was able to get a very early appointment, I was seen in a timely manner but more importantly, I had an honest treatment plan set up regarding my issue. I loved that I was made to feel valued and respected as a patient and not like a number. Thank you again Dr. Obrien and staff. Jennifer, thank you for responding to my...

Dr. O’Brien and staff were very professional and thorough in all aspects of my appointment. Their expertise was evident in how well they explained their biopsy process and preventative treatment method best for me. My appointment was right on time to start and not hurried to finish. In addition, Dr. O'Brien offerred for her staff to change my bandage three times a week, as it was on a place on my back where my arms would not reach. Never did I feel like a bother when I showed up for simple wound care. In a world where it's all about the bottom line, this practice stands out. Their top line of caring for patients's needs stands first and foremost as their goal. I am grateful to have been referred to this...