Target — Local services in Kansas City

I try avoid this Target because I have had numerous issues at this location over the years. I usually drive an extra 5-10 mins and and go to the other Target locations even though this target is closer to my house. Today I had to grab things from a few stores in this plaza so I convinced myself going into this Target it would be fine. I was reminded yet again why I shop at the other Target locations.

I had an item that needed to be held at customer service while I finished my shopping and was told someone could go grab it from customer service for me when I checked out. I got to the self checkout, scanned all my items and no one was there to help . I waiting a few mins and a girl eventually came over. She did not seem to care multiple people needed help at this point nor interested in helping anyone. I let her help a few others because I wasn’t in a rush and let her know I needed my final item from customer service to check out. She told me to go over there to check out. I let her know the team member on the floor told me to just tell her I needed the item and she could bring it over. She just stood there. Another team member overheard and went to customer service and came back letting me know someone would bring it over. I stood there a few mins and no one came and the lines were getting long. I asked if she could double check to see if the person was still planning yo bring it over. She looked over there and said he probably was still, he just got busy- didn’t check on it or ask. I overheard her conversations with others while I was waiting and it was very clear she did not care to help me or anyone else asking for help. She just stood there looking at her hands. Little eye contact and little interaction or greetings to people walking past her.

I ended up waiting so long that I just checked out and went to the customer service desk myself and a guy at their desk was quickly able to help me. He was very helpful but the first interaction is sadly not the first time at this specific location the cashier employees just don’t seem to care to help the customers needing help. ANY amount of effort would have been a huge improvement from the girl who just didn’t have any desire to help anyone.

Please consider who is working at your front self check out as well as your regular registers. These people have the most interaction with the customer and I can promise others felt the same way I did today. Multiple people rolling eyes at check out is not how you want people...

PEOPLE SHARE THIS! Supposedly this Target throws away all return pre-packaged sealed food. That means that if you return a box of cereal, sealed oreo cookies, canned goods, cake mix... it gets TRASHED. I returned some pre packed SEALED cake mix, marshmallows and other baking items that I knew that I would not get around to making or using and the lady at the Guest Services counter decided to pretty much shame me in front of other guests by telling me that food items that I was returning would be thrown away. I was like, these are unopened boxes of cake mix and cereal! I dont know any other stores that throw items like this away. I even asked a local grocery store right down the street from Target if they did that and they said NO. They used to during COVID, but not anymore. I mean if that is the case, cant Target donate the items to a local food pantry? I even asked that and she said NO, that there are too many risks doing that. Well, dont food pantries take risks every single day by taking food donations from food drives and people cleaning out their pantries or from people who just want to help out? That is where the food comes from on most occasions, so why not give the returned food items to them? I was there on December 22 at around 7pm. Yes the store was bombarded because we just had 2 days of bad weather, Christmas was right around the corner and there were 100's of people waiting in cars to pickup orders. I get that it was busy, but this woman at the "Guests Services" counter was less than pleasant. She was RUDE beyond words and shouldnt be working Guest Services if she doesnt want to be pleasant and helpful. I am not saying that she should lose her job, I am just saying that she needs to be in a position where she isnt speaking to or helping people as she obviously...

The recent remodeling has ruined the store. As much as I hate Walmart, I think I'd rather go there. This is horrible, they have taken out all the departments that were making them money for some reason. For instance movie sales have been going up the last two years so they take the movies out... And many of us actually bought movies at Target because they would have different product than other stores. I have heard many people complaining about this one... they have cut back the cat food section and the toys are a mess. On top of that they have taken out the collectibles section even though it was making them a lot of money as well. They don't listen to customers and just going into the men's clothing department will give you an idea of what it's going on here. When in to buy a T-shirt couldn't even find anything worth wearing. As a fan of the old Target I am very disappointed. The electronics department is a complete fiasco. The whole situation is worse than what Best Buy has been doing. Best Buy might as well be called a cell phone company and now Target electronics is just as bad, even including TVs that no one is going to buy there. Sadly I don't think I'll be going back. If I wanted a TV, Best Buy and Walmart already have it covered, I went to Target because they carried different products and they had a collectible section that was really awesome. Whoever's in charge of this horrible remodel I hope you're happy because you've ruined...