Wellness Spa Katy | Holistic Massage Spa — Local services in Katy

Edit:

Decided to go back and give another try after the business responded to my original 4 star review. Made appointment online, there was no option to make specific request for therapists. When I got there, I asked for the specific therapists names mentioned. The lady at the front (who was my therapist) couldn’t understand my request nor would hear out where I want focus work on. Didn’t even do an intake form.

75 minute Massage started 12:15, the therapist left over 4 times to attend to the front desk and left the door open. There were other people coming in and out of the room I was being worked on. The draping was absolutely horrible I was exposed several times (who knows who saw what) and severely uncomfortable. The massage itself was so bad, she would leave come back and work in the same spots she had just did, skipping a leg, over all just completely unfocused on the session and did a good part of the work over the sheets (which was very unpleasant) I contemplated getting up from my massage to leave several times.

The massage ended at 1:17. Barley an hour not even accounting for all the time she left the room to attend to others. I refused to pay the price for the 75 min. She began trying to bargain with me. Got annoyed and paid $10 over the 60 minute price and left.

Was going to make it a habit of coming every few weeks because it is near my school but I will not be back after this experience.

Original: Massage was a good price for the technique/pressure. Therapist had a lighter hand which was not my preference but I didn’t mind.

Did focus on glute alongside the lowback which I appreciated- a lot of therapist completely overlook the glutes so thank you!

Lost a star because I did ask for focus on my hands and forearms and did not get but 2 min ea.

Overall not too bad may be back if I’m in the area...

Extremely Disappointed – Unprofessional & Misleading Behavior from Ownership

I've been a loyal client at the Katy location for months, consistently supporting their business. However, I was recently encouraged by the owner to try the Fulshear location—a much longer drive for me. Trusting her recommendation, I made the trip.

Unfortunately, the massage I received was subpar at best. The therapist was clearly inexperienced, something the owner herself later admitted. Instead of offering a refund for the poor experience, she offered a 20% discount to return—essentially asking me to spend more money on a service I no longer trust.

What followed was even more troubling. When I tried to follow up, I was told to call back on Friday to speak with “the manager,” (not going to say their name) as the person I was speaking with claimed she only handled phone calls. I found out later that the person I had been speaking with all along was actually the owner—something even the actual manager seemed surprised to learn. The owner deflected responsibility onto the manager, making her take the fall for the situation.

To make matters worse, after I followed her instructions and called back as told, I was blocked. No explanation, no follow-through, just silence. It’s unprofessional, immature, and frankly confusing for any business to operate this way—especially one based on wellness and trust.

I will be posting a screenshot of the message exchange (with names blurred) to show that this isn’t exaggeration. I truly believe this situation reflects more on the desperation or lack of leadership from ownership than anything else.

Sadly, I can no longer recommend this place to anyone

Edit: Notice how They want to me to have a conversation NOW After they blocked me. Again where's the...

I booked a couples massage here. I chose a Swedish massage. It was not Swedish; it was bizarre. The masseuse mostly used her forearms and fists to massage me. Because she didn't use her fingers, it didn't feel like she released muscle tension. I don't think she was a licensed massage therapist, but instead someone self-trained to give massages. She did use her fingers to massage inside my ears, which was strange and a bit uncomfortable. She used one hand and put her fingers in each crevice of my ear for a minute, then repeated with the other ear. I was looking forward to the foot massage, but instead of kneading my feet with her thumbs and fingers, she put a scrub on my feet with the palms of her hands. I had not signed up for a foot scrub. Then, she left the room without saying anything and returned a couple of minutes later. I had a towel over my eyes. So it was a little shocking when she returned and spread apart my legs and then dipped each leg in a bucket of water. I guess that is what she left the room to get. It was jarring because I was not expecting that. It was very strange and not like a Swedish massage I have had. I took off the towel that she kept covering my eyes with so that I could look over at my husband. He was not having the same experience. My husband had a male masseuse who used his hands and fingers to knead his muscles and feet. There was no bucket of water. Basically, he had a normal massage. The massage was supposed to be relaxing, but ended up being a little stressful because I had no idea what my masseuse would do next. I thought maybe this place was associated with Wellness Center Katy, where I have had a Swedish massage with a licensed massage therapist, but it is not. It is a...