Long’s Hair Studio — Local services in Katy

I was pretty impressed with my first haircut here. It was efficient, professional, and turned out great. Long took great time to make sure the color matches my inspiration photo and listened to my description on how I wanted my hair to be done. However, I was very disappointed this second time returning. I booked appointment via text messages. He confirmed it will be him working with my hair since I trust his expertise. However, because he was still busy with the other two customers plus I was about 20 minutes late, his clerk asked if another hair stylist helped apply the color that Long already mixed for me. Long will still be my main hair stylist. I agreed since I saw he was still busy with another customer and bc I wasn’t on time. So I gave in and completely shook by this whole encounter! It was a disaster! This was only the beginning of the ordeal. This lady stylist helper was sweet and initially sounds like she listens to my needs. I mentioned I want my root touch up to match the color I had and at the same time overlapping my gray hair. Yet, the color turned out much darker than what the rest of my hair looked like. It basically still the same color with my natural hair, the only different is my grey hair was now darker. She DID NOT match up the color of my dye hair to cover up the growing out root. Yet she charged $85 for the cost of root retouching dye alone?! The total cost of my visit with dye, haircut and tip 171$. Dishonesty: when she was washing my hair off after 2 hours of waiting. She spoke Vietnamese to her colleague stating, “oh no, it’s been 2 hours yet the color didn’t show and did not match with her hair, what to do?!”. The coworker said, “heat it up, it might help”. Then, the hairstylist direct me to sit under a steamer. She lied and saying, “my hair needed treatment”. She did not place any treatment in the water. She only turn on the steamer to heat up my hair that she hasn’t dried and following her coworkers suggestion so the lighter shade might show. I’m sitting on a steamer machine with my wet hair and water dripping down my neck onto my clothes underneath. My internal thought was I need to leave now. I had appointment to attend to, I have work to do, but then again, I felt bad for being a mean customer and put myself through with it. At this point, I’m already crying inside and just want my hair to dry off and get trim quickly so I can pay and leave. When Long was able to come over, I thought this was a rescue. So I told him what the other helper said about the color of my root she messed up. He spoke with her in Vietnamese asking technical terms which color level she used, etc…Basically, she made her own decision and used the level she was not supposed to. Long tried to show me asking me to look at the mirror to confirm the color. At this point, I just want this salon day to be over and had no time to have color correction. Hair will grow out, color treatment can be redone, I just want to leave this place! Long and his skill, I have no question. He has the most experience. However, an artist with the best skills may sometimes messed up. Especially, when being rushed by the queue of lines and task of completion. I wasn’t too happy with his cut on my bangs as it is a tad short and I look pretty ridiculous. I appreciate he’s trying to fix it by styling it a different way. However, at this point, driving 1 hour while being lost in the middle of somewhere in a new developing town of Katy with multiple roundabouts and no traffic light, an empty stomach with some complimentary candy and crackers, I just need to leave. I have had enough. My scalp felt burned from the overheat and itchy afterward. I had a delayed allergic to shellfish and confirmed with the hair stylist who applied my dye if the ingredient contain any shellfish. She confirmed no yet I came home and felt my scalp burning and itchy. I’m not sure if this is bc of the overheating steamer or an allergic reaction. I took medications to prevent a possible reaction and prob will need to follow up...

I’ve been a customer at Long Hair Studio for over five years. It all started when my daughter found the salon on Google with great reviews and chose it for her very first highlight on her birthday. We went with the owner, Long, and at first, she was happy with the result. She continued coming back several times over the next few years.

But every time we returned, the price went up — sometimes by $100 or more — and eventually, a simple highlight cost over $500. Despite the high cost, her hair became severely damaged and broken, even though she was young and had virgin, healthy hair to begin with. After seeing this happen repeatedly she stopped coming and found another salon that’s both more affordable and far better for her hair.

As for me, I also came here for about five years, but only for haircuts. I always went to Andy. Today, on my birthday, I decided to treat myself to a haircut to lift my spirits. I called Andy the day before to confirm a time, but the conversation was difficult to understand over the phone. We eventually settled on a time, so I came in as planned. When I arrived, Andy seemed visibly upset. When I reminded him I had called, he shook his hand dismissively as if he hadn’t spoken to me and kept pointing out how other customers had been waiting for two or three hours. Every time I tried to politely ask how long I’d have to wait, he got angrier. His attitude was so unpleasant that I decided not to stay — and I certainly didn’t want someone in that mood cutting my hair, especially on my birthday.

There’s no real customer service here. There’s no front desk, no proper way to book appointments, and it feels like each stylist operates independently. For loyal customers like me, there’s no appreciation or respect for your time. The prices are high, the quality is basic, and the professionalism is lacking.

The only positive memories I have are from years ago when my daughter first started coming — but unfortunately, the salon has gone downhill since then. After this last visit, we will not be returning.

If you value your time, your hair, and being treated with respect, I strongly recommend looking elsewhere. There are plenty of great salons in Houston that provide excellent service without the damage, high prices,...

Came in for a wash/cut/style—I got sat in the chair and the stylist started putting the cape around me and grabbing tools like he was gonna start the cut right away. I never got his name but he had short hair and arm tattoos. I asked him if I was getting a wash/shampoo and he said oh you want a wash? So then we went the wash station. That should be standard… my friend who has been to this salon before had said her cut included a wash so I’m not sure what the stylist was doing, trying to cut my hair before washing it. Anyways, he shampooed my hair once for like 2 minutes. Was not expecting a 10 minute scalp massage or anything but I’ve never had such a quick shampoo at other salons. Then we get to the haircut. I asked for wispy front bangs, curtain bangs and very minimal long layers since I have fine straight hair, and emphasized I wanted to keep my hair as long as possible. He proceeds to cut off like 5-6 inches. At the end of the cut, he hadn’t even styled my hair and then starts removing the cape as if we were done. I stopped him and asked for a blowout (since the cut does come with styling) and even showed a picture (voluminous waves, bouncy, with swoopy ends). The stylist proceeds to use a round brush and hair dryer but appeared to not know how to actually use it because my hair stayed as pin straight as it was before he started. His technique was so off—it like he didn’t know how to do a brush/hair dryer blowout. I could have styled it myself. Then he grabs a straightener to try to add the swoop to the ends but it doesn’t do anything. Again, my hair just looks pin straight and like it hadn’t been styled at all. And he didn’t even attempt to style my bangs at the very least. Anyone who’s had curtain bangs knows that you have to style them to be swept back—nope he didn’t even touch them. It was actually ridiculous—my hair looked so silly. Then he goes to remove the cape after he finishes doing whatever you want to call that mess. Didn’t even ask if I liked it, but was clearly trying to get me out of the chair. That whole ordeal was $65–like you’re kidding me right? But I paid and left. When I got home I noticed that my front bangs were uneven on one side and so I fixed it myself. Ridiculous. Never...