I was a groomsmen about two years ago and rented a suit from them. When they wanted a deposit from months in advance, so I just paid the bill in full to save me the trouble of paying again layer. When I returned the suit, they insisted I pay for it again. Without thinking, I handed them the card. I immediately realized my mistake and she refused to reverse the charge, saying they had no record of it being paid. I pulled up my credit card history on my phone and showed them the record of full payment. They still refused. I went to the bank and got them a signed history. They asked to keep it; I refused. No need for them to have my entire banking history for two months. I finally had to contact my bank and open a fraud claim to get the double charge reversed. They then called the bride told her I'd...
Read moreWe first purchased an 8th grade graduation dress at K-Town last spring and it was beautiful! We decided to return because we had such a positive experience a year ago. K-Town has made the ease of buying a prom dress so easy. They worked one on one with my daughter to find the perfect dress. When they didn’t have the size or color she wanted they searched for the size and color that matched what my daughter wanted and needed and ordered it for her. Delivery was quick. They were sure to have my daughter try the dress on before it left the shop. When it was too long they contacted a seamstress who was fantastic a fast! Everything was quick and efficient. We will be return buyers! Thank you K-Town! Your customer service...
Read moreOur daughters have gotten all of their formal dresses at KTown. I’m sad that we are preparing for our last senior prom 😭. However, as we were in the shop yesterday- debating between two dresses I thought about how close we came to losing this shop after Covid. I can’t image where we’d go without Ktwon Couture! I also love how they are so genuinely invested and excited as the girls try their dresses on. They are honest about what they think, and our experience has been it’s often leaning more to the lower price point- which speaks volumes about not only their integrity,but understanding the personalities of the young ladies they are helping. I can’t...
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