Claire's — Local services in Kendall

Horrible experience....We was disgusted with the way we were treated. Me, My mother, her husband and their two daughters ages 8 and 9 came in there to get the 8 yrs old ears pierced. My moms husband not knowing that there had to be a paper filled stood by waiting on the lady piecing someone else’s ears (approximately 6ft away facing them) . He was was waiting for a good 20 min while me and my mother looked around to purchase if found something we liked(and did). After I bought what I liked I went back next to my mother which now at this point she was standing next to her husband with both of my younger sisters still waiting. The lady finally finished and went by the register( brunette with green hair). The other lady that was at the register the whole time comes to us and tells us that we had to move from line because there was about 4 young girls next. My moms husband told her that he had been waiting there in line for a while and that he was next. She gives him a form and tell him to fill it first which it’s understandable. He takes the form fills it and go back to the register. He asked the lady with the green hair....did u not see me the whole time standing there waiting online technically next to u??? She claims she never saw him mind you the chair is in a corner by the entrance not in the middle of the store where everyone is just walking by HE WAS STANDING RIGHT NEXT TO HER and the client she was taking care of at the time! The other lady that was at the register took the form back and just had us wait. Now we wait for about 5 min and security walk in and approaches her. The exchange some words and walk our way. The security tell us we have to leave because the brunette lady at the register felt threatened. When u feel threatened means u feel also in some type of danger... In no way or for we threatened her, we are there with two kids, Im 7 months pregnant and we came n there to get my little sister ears pierced. This was very unprofessional from the lady doing the piercing because how are u not aware of your surroundings and what’s going on in the store specially right next to u to the other lady calling security for absolutely no reason to put us out with the children because u feel “threatened “. So just because you don’t like someone for absolutely no reason you can mistreat and discriminate clients?? I will be calling corporate and I will be putting a complaint because this should not be happening or...

We had a great experience at the piercing counter at Claire’s today. The piercer Jasper was super sweet and kind to my 10 year old who was getting her first ever ear piercings. She was especially patient and encouraging when my daughter’s fear took over, especially since my daughter is super sensitive with her ears. She explained everything to us and made my daughter feel comfortable and not rushed. The piercings came out great and my daughter’s ears look beautiful! Thanks so much Jasper for making this a great experience for...

I just did my daughter’s 7th birthday in Claire’s in Dadeland mall! They were absolutely amazing!! My daughter and all their friends had their dream morning shopping, getting their hair, nails and makeup done. Merellyn the store manager was the best! She was helpful, attentive and made sure everything ran smooth!!! I will definitely be doing my older daughter’s 9th birthday there....