Gretchen's Hallmark Shop — Local services in Kennesaw

Walking into Gretchen’s Hallmark Shop is like stepping into a cozy little world where you instantly feel like family. The atmosphere is always warm and inviting the kind of place that smells like comfort and celebration all at once. Whether I’m shopping for a special occasion or just browsing, I can always count on finding the perfect gift, card, or ornament. Their selection is thoughtfully curated and always on point. The staff truly goes above and beyond they’re friendly, helpful, and genuinely invested in helping you find something meaningful. I especially love their card section and gift wrapping options, which make any gift feel extra special. This store is a hidden gem and an absolute go-to for all things heartfelt and beautiful. Easily a 10/10 experience every time. Five stars...

The WORST customer service ever!!! The older women act as if you're a bother when you shop. The "younger" one, Misty, is completely rude. I stood at the counter, LITERALLY IN FRONT OF HER FOR 5 MINUTES and she acted as if she didn't see me and never once asked if i needed help. AND I WAS STANDING IN FRONT OF THE COUNTER!!! She only responded to me when I spoke up and asked if she was the only one working. Then, and ONLY then she acknowledged me. I was ready to spend a good amount in that store, I'm glad I didn't. I went to Barnes and Noble and received way more help. Not to mention a worker from Barnes and Noble said she previously worked in the Hallmark store and knew the employee Misty who obviously shouldn't be in customer service. Hallmark...

I was there the other day with my mom. We have always loved the Hallmark store especially during the holidays. The ladies were all smiles even through the hustle and bustle of a lot of customers. We were even helped with finding a specific ornament and enjoyed looking around. It's a clean and well organized store. There were a couple rude men yelling at some other customers and talking to the manager outside. They were rude but the manager handle it extremely well. She kept peace and maintained order. We...