Xfinity Store by Comcast Branded Partner — Local services in Kent

Can't begin to describe how bad this location is. Lied to me about what they are and are not able to do at a storefront, misusing terms in regards to what an "upgrade" means, couldn't even pay for a new device because of issues on their end, which the manager knew about but was too busy eating her Starbucks to save me the hour I spent trying to pay for a device outright. Do not waste your time here. No idea why this place even exists with how little they are "allowed" to do. The 1-800 number told me everything they said they cannot do was a "mistake" aka they lied to me. Foul and unsanitary / unprofessional appearances and demeanor... just gross all around. Maybe if I checked a different diversity box I would have been treated better but I highly doubt it. Xfinity hates their customers.

Also if you are using one of their modems, they cap your Ethernet port speed, which means a hard-wired connection will never give you the speed of service you pay for. The wireless connection is faster but not stable... so you can have a poor connection 50/50 with a subjectively higher speed when connected, or you can have a stable connection at a lower speed. Bottom line is you are never getting the speed you pay for. This is not spelled out or specified in ANY of their contract documents (believe me, I looked for it). This is worthy of a class-action lawsuit.

If xfinity was a person, I would hunt them down and physically disable them and toss them in the green river to drown.

Just to reiterate- they do not have a physical phone number to call the store that they can divulge to customers. They wont tell you what devices they have in stock so you can purchase it on-site and leave with it and use it same-day. "Upgrade" means you qualify for financing, yet you still pay in full, so technically you're always eligible for an upgrade, you're paying for it anyway. You will not know if you can leave with a device or if you have to wait for FedEx to attempt delivery in a week when you may or may not be home, only to just goto fedex for pickup anyway, instead of shipping to the store. You can't pay cash, and they are unable to process a card payment. There is absolutely no reason for these storefronts to exist. Stocked with useless, unprofessional and incapable staff who can literally do nothing for you except waste your time. If you want to talk to the manager she will act like she doesn't hear you or can't be bothered, and it'll be like talking to a brick wall anyway.

Xfinity really couldn't care less about their customers or how they run their business. What type of business DOESNT have a phone number, WONT tell you what is even in stock, and CANT let you pay for it in full. They are an in-person website at best. 100% useless unless you want to waste hours of your day for no charge.

I would ask that management call me and make it make sense but there's no point. The 1-800 line is just as useless, and because they outsource, good luck getting somebody to understand what you are telling them without raising your blood pressure to the point you're going to blow an aorta. They have a monopoly on the area, get your money no matter what, and couldn't be bothered to be honest or provide the service you actually pay for. This is quite possibly the worst experience I've ever had with a business, ever. It blows my mind how incapable and unwilling anyone involved with xfinity is to do their...

Buyer Beware... If I could give this store 0 stars, I would. My issue is with this particular location, and not the company. Jasmine, the sales rep who "aided" me during my visit was dishonest and rude, and she cost us an excellent package by promising that she could double our internet speeds while saving us money.

Do yourself a favor and find a different store to work with, or better yet, stick to their phone based customer service. We have had far better interactions over the phone than we've ever had in a physical store. Details below:

My wife and I received an upgraded xfinity router in the mail a couple days ago, and decided to return it to the nearest Xfinity store rather than mail it. When I arrived, I told the sales people that I just wanted to return the device, and they assured me they would be happy to do so.

While scanning the barcodes, the person helping me, Jasmine, said I had an outdated plan and asked if I'd like to double my internet speed while saving a few bucks. I asked if this lower price point came with a time limit, and was told that this new plan didn't include an agreement length. My second question was whether I needed to add services to my plan in order to get the better rate (we only get internet through Xfinity, not VOIP or TV - and we like it that way). I was told that this switch would not change anything about my service other than the speed of my internet.

When I returned home to check out the new faster internet, I discovered that my 240 mbps was now down to 120 mbps, and that my plan included BOTH phone and TV. I returned to the store immediately and asked her to switch me back to my previous plan and remove the additional services. She looked at me as though I were crazy and said, "That's an old plan and less speed than you have now. I'm sorry, we won't be able to switch you back."

When I assured her that our old plan was faster than the one she switched us to, she said, "Oh... that's weird. You had 75 before. The 120 should be way faster for you!"

She was either lying about our plan so she could earn more money, or doesn't know how to do her job. Either way, lesson learned. We will not be returning to this store for any future...

I was at Xfinity store in Kent, WA for my internet service. Couple of girls there offered me a free mobile phone with free service for 2 years as a promotion for signing up for internet service. Too good to be true, right? So I inquired further, and asked several time about the charges. She assured me that its a great deal for me. I will get a new phone and free 2 years service, no bills whatsoever. Only initial nominal charges for setup and transfer my google phone number to Xfinity. After lots of repeated questions, I decided that no reason to doubt, after all I am standing in the Xfinity Store. So I signed up. I was very busy travelling and used the phone few times. Few weeks later I saw the billing of Xfinity mobile online. It was over $70. More expensive than the best services out there. While Kent, WA Xfinity store assured me, no bills. I went back to the store and they jerked me around, no help. Call Xfinity mobile customer service the Service rep lady told me. So I called xfinity mobile cancellation number. They told me return the phone and there will be no billing. I got their label for FedEx and returned the phone. Waited few days. Phone was delivered to Xfinity. But the mobile service was active. Long story short, I called and chatted 9 times before they agreed to cancel. I have saved the chat transcripts, receipts, emails etc. However I still have pending charges on my credit card. Customer service agents lied to me that there will be no charges after cancellation. I am just exhausted with this whole experience. BEWARE BEFORE YOU TRUST THESE XFINITY STORES AND SIGN UP FOR ANYTHING. ALSO MAKE A VIDEO OF THEIR...