The Home Depot — Local services in Kent

One star is way too generous for the horrendous curbside pickup experience I had at the Home Depot in Kent, WA. I am beyond frustrated and angry with the sheer incompetence and lack of empathy displayed by the staff.

First of all, the two associates who were supposed to bring out my order didn't even bother to bring everything I ordered. They were missing 300lb of gravel! When I brought the missing items to their attention by showing the receipt on my phone, their response was, "You're going to have to come inside, I can't read that out here."

Unbelievably, they literally started running back into the store. When I finally caught up with them, they were over at a computer terminal laughing at something. I’m glad the situation was amusing to them. They acknowledged the missing gravel and told us, "We'll bring it out here." The nerve! My wife and I were expected to carry out the 300lb of gravel they neglected to include in our order.

When they came back, they brought bags of SAND instead of gravel! My wife had to clarify that we ordered gravel, not sand. A colleague eventually intervened, and one of the original associates admitted she couldn't find the gravel and was going to substitute it with sand without telling us. Were they planning to "forget" the gravel and hope we wouldn't notice until we got home?

After another agonizing 10 minutes, they finally brought out the gravel. They didn't even have the decency to close our car door and just stormed away. To top it off, they brought a security guard who waited with them, which was incredibly insulting.

I called the store to speak with the manager on duty, but he couldn't have sounded more disinterested. Not once did he apologize or show any intention of addressing the situation. The entire experience was infuriating and careless.

Not a single person ever apologized for this disaster of a curbside pickup experience. I strongly urge everyone to avoid this Home Depot location in Kent, WA. Their incompetence and lack of concern for customers is...

I ordered a Weber Genesis II E-315 grill on 5/18. The in store advertisement stated free delivery and assembly.

It was scheduled to be delivered today 5/24.

I just got a call from the FEDERAL WAY store which apparently was going to process the order despite me specifically going to the Kent store.

The delivery driver was there to pick up my grill but they do not have one assembled.

They can only deliver one in the box requiring assembly.

I am old, I have back pain, and I specifically ordered assembly so that I would not have to assemble it myself.

I have a BBQ scheduled for this Saturday. So now I will have to spend hours assembling something that I specifically ordered assembled.

Calling the store they are unable to locate and ship an assembled grill. They said I could bring it in and they would assemble it for me. But that I would need to haul it home myself.

I specifically ordered delivery because I have a Toyota Carolla. The trunk is not large enough to haul the grill.

I spent just shy of $1000 for thus grill and Home Depot screwed me over. I should have gone to Lowes.

Edit: I am leaving the above review as it shows what I went through, but I want to upgrade the review and update.

The delivery of the unassembled grill never happened even after all the above. I finally was able to reach the operations manager Debbie who went above and beyond to fix this fiasco.

After calling their delivery partners, seeing that the unassembled grill was loaded on the truck yesterday at 2pm and not delivered by 8pm. She said she would make this right and to expect a call at 10am.

At just after 10, Debbie called to let me know that she had an assembled grill being loaded on a truck right now and that I would receive the grill on 20 minutes.

That grill has arrived.

Debbie also price matched the $50 off sale that was posted to Home Depots website.

She went above and beyond to fix this issue so that my BBQ plans for this weekend will not be...

My review is in regard to the delivery and installation, this was easily the worst delivery I've ever experienced. 2 delivery gentlemen showed up right on time then spent no more than 15 minutes trying to install my over range microwave. This new LG microwave is exactly and I mean Exactly the same dimensions as the one I'm replacing. They attempt to install, set it down and say it doesn't fit. They explain that I will need to make cuts to my cupboards for it to be installed. They then proceed to install my dishwasher which after making the plumbing and electrical connection one of them hits start and turns it on, checks for leaks and packs up and leaves. After they're gone I'm searching for the owners manual for the dishwasher because I'm wondering why is it so loud. I call them on there cell phone ( Which is the # they called me from to set delivery time) and he says OH, Its probably inside the dishwasher. It was and so was all the packaging and the noise suppression pad that wasn't installed. All the styrofoam, tape, instruction manual, everything is obviously soaking gd wet. It literally took me 20 minutes to install the microwave by myself, they had hung the bracket incorrectly, which is why it didn't fit. They also left me with 1 bolt instead of the 2 that came with the install package, he did bring it back 11 hours later. I'm incredibly frustrated because we were so excited about our new appliances and it became a delivery and install debacle! The dishwasher is noticeably quieter after I installed the noise suppression pad and removed all the packing materials from inside the dishwasher. The microwave works perfectly after I rehung the bracket and it fits perfectly no thanks to the delivery team. I want my money back for the install of the dishwasher as it was incomplete and I had to complete that...