Sunset Sail Key West — Local services in Key West

I do not leave reviews. Never have. I have spent a lot of time in Key West and I have enjoyed many tours and cruises aboard other boats like the Appledore and others. I felt compelled to leave a review for the trip that we booked for a Sunset Cruise on the When and If. The boat was a sight to see. We loved being on the water and we actually had a nice sunset even though the weather was very overcast. We paid a lot for the 2 hours we were on the boat. For that price, I expected the crew to cater to us. After all we were paying guests on their boat. While the captain and one of his crew were nice enough, there was tension in the air from the get go. There was one crew member who was very rude. When we asked questions about the boat he did not engage. He gave one word answers and refused when one of us asked for water saying that he was busy and the time for him to get water had past. Overall, I gave the trip 3 stars because the boat was so beautiful. It would have been so lovely but paying that kind of money and being treated rudely doesn’t make it feel worth it. There are other very nice boats with friendly crews that cost less money. ...

Embarking on a Sunset Sail with Key West was an absolutely breathtaking experience that deserves every bit of a five-star rating! From the moment we stepped aboard, the crew made us feel incredibly welcome with their warm hospitality and attention to detail. The sailboat itself was impeccably maintained, offering both comfort and safety throughout our journey. As we sailed away from the hustle and bustle, the views were nothing short of spectacular — vibrant hues of orange, pink, and purple painted across the sky as the sun dipped below the horizon. What made the experience truly special was how the crew expertly navigated to perfect spots for us to capture these serene moments on camera while also providing interesting insights about the local marine life and landmarks. Coupled with some delightful snacks and refreshing beverages, this sunset sail was not just a trip but a cherished memory in making. For anyone looking to capture the essence of Key West’s natural beauty, this sunset sail is an...

I don’t normally write reviews, however, I read them for ratings. First off we booked our sail several days in advance, we stayed near Duck Key. Knowing March is always windy we took a chance thinking the winds would die down later in the week. We planned our day in KW meeting up with friends shopping and eating at the local establishments before setting sail. We had a great day until we got the call at 4:45pm informing us that the cruise had been canceled due to the wind. We knew that it might be a possibility and had accepted it in good faith. What the turn-off was getting our refund. They sent us the link to request refund, which I completed and forwarded back. I even did it under protest because this should not be a practice if the cruise was canceled on their part. The refund should be a given without asking or requesting. Needless to say it’s been 10 days since the date of cancellation and still no reimbursement on my cc. Very poor customer service and business...