Birthday Suits — Local services in Kill Devil Hills

I was not greeted when I walked in. I wasn’t asked if I needed help or what brought me in today. I came in specifically looking to purchase a new suit for myself and my daughter. An easy $200 sale for the store since each piece was $40-$50….which I had no problem paying for a good fitting, good feeling and well made suit. Yet we were ignored. Someone did shout that we could find sale items on the 2nd floor and that was about it. Every other customer was asked if they needed help, told they could ask for another size while in the dressing room and the shop owner said she would gladly get another size or color. The other employee watched us as if we were there to steal. I did find a suit on my own I wanted to try on and had to search them out to get a dressing room. Even though I liked the suit, I decided not to purchase because how I was treated compared to everyone else. Even liked a beach bag and purse. But after feeling totally tossed to the side, we left. Sad since we are from out of state and would have been nice to come home with something new. We do come back every year…however, I will not be back...

As I walked in, the door sensor beeped—something that sometimes happens with my Coach purse. While I was quietly browsing the bathing suits, the owner approached and told me the beep was a "very big problem." I tried to explain that it was likely my purse, but instead of easing the situation, she escalated it.

She went on to say the police had trained her to recognize certain theft tactics and that she might have to search me when I left. I was shocked. I had done nothing suspicious—just walked into the store.

Even as we were trying to leave, she followed us, insisting we wait and listen to her explain how people steal from her. It felt aggressive, accusatory, and completely uncalled for.

No customer should be treated this way. It was humiliating and uncomfortable. I won’t be back, and I wouldn’t recommend this store to anyone who expects basic respect and...

Visited the store a few times and found it to be unprofessional and uninviting at best. Some of the younger adults working were nice and greeted me and my family but the older women who appeared to be in management were rude and somewhat uppity. During my time there I did witness some very inappropriate conversations taking place between management and coworkers. Had the opportunity to talk to a few workers while shopping and their working conditions as well as their living quarter (provided by the owner) were fairly concerning. Obviously once you’re in the beach you don’t have many options as far as places to get seasonal items but please be mindful, bad business is bad business and I won’t spend another dime at any of...