Big Red Barn Self Storage | Killeen — Local services in Killeen

Working with Ms Francine has been a complete pleasure. She knew what I was looking for and after I had signed a lease, she called and mentioned that there was another unit available that might better serve my needs. When I went to resign for the new unit the following day, another had come available! She saved that one for me instead. (I needed a unit close to the parking storage.) The facility is clean. It is built in such a way to redirect water away from the units to keep water from getting into them. I've seen no evidence of unwanted pests. The staff is constantly checking on the units and driving through the facility. Every time I've called or visited, I've received nothing but pleasant, professional service. I definitely recommend this...

Would give them negative stars if possible. We have had this unit for a while with no problem. Then a few weeks ago we were moving so we stored some boxes while moving a week later we moved into our new place and went back to retrieve our items. What we found was a nightmare the property has been overrun with rodents. They are into our furniture and appliances everything that wasn't in plastic tubs was destroyed. Family pictures baby clothes everything. The stuff that wasn't eaten was soiled. I emailed the company and they completely ignored us. I called them and the only response I received was "That is why we recommend you buy renters insurance". So basically they know they have a mouse/rat farm and don't care about your...

I had looked into big barn storage mainly because the positive reviews I had seen and they didn’t fail to provide high quality service to me in the slightest. Jeanie and Emily are really sweet and I can tell you that I thoroughly enjoyed the service they provided and the the process was very simple and not to mention very quick as well. They also explained the paper work through and through so that I understand easier. They didn’t leave out information on deployments/rotations which was also very helpful and I recommend them for any military family that needs storage. Needless to say it was a nice extended lunch break. Would have gave 6 stars if they served cold beer, but hey, gotta keep it...