Cricket Wireless Authorized Retailer — Local services in Killeen

Very rude employees that work there and have no sympathy or care for customers. I was waiting for my ride so I decided to wait inside this place only because the weather was bad and it was raining and cold. I didn't have a jacket thick enough to keep me from getting wet. So the lady asked if I needed help. I told her, no, just looking at some phones and waiting for my ride. So then she went and got her manager, and the manager was very rude and had a bad attitude. I am a cricket customer. I had three lines with this service and to be told that I couldn't wait inside and if I waited inside that I had to buy something. Horrible experience, and is this the kind of people you all hire ???? Rude and ugly to your customers. I will find somewhere else to wait! I should not have to be forced to buy something and this is how they...

Went in to inquire about returning a newly purchased phone and was told that I could not because all refunds had to be approved by the Cricket Sales director, who by the way is in Las Vegas. I then asked how often was he able to approve refunds being in a different state....? This customer service person - she informed me that she was a contractor and not "employed" by Cricket continued to make up some of the most outrageous stuff that I've ever seen a person make up. I will contact the sales director and I also will be making a complaint to the BBB. I appreciate you doing absolutely nothing to go out of your way for...

Absolutely love this cricket wireless location! The staff here is always so knowledgeable. They took the the time to help me find the perfect phone plan and even explained all the benefits like MAX and Cricket Protect. The store is remarkably clean, organized, and has the most welcoming atmosphere unlike some of the other ones in town.Plus they offer the most amazing deals on accessories! I highly recommend this location for anyone looking for great service and unbeatable offers. I also want to sincerely thank whoever made Anastasia the manager she's turned this store around greatly and I'm so excited for her career in this...