T.J. Maxx — Local services in Killingly

Every time I come to this location (closest drive to me) to do a return, the associates are unable to find items I am returning on the receipt. All the items I had to return today, were all purchased on the same day and on the same receipt. Christmas time was a nightmare, I ended up taking all my return items back home and highlighting all of the items I was returning on the receipts to coach the associate through the return the next visit because after 30 minutes at the register the associate was unable to “find” every other item I wanted to return. Store policy apparently is that money can only be returned to the card purchased and you must have the the card with you or they will not return your money to another card or cash, only store credit. - Extremely inconvenient for busy professionals.

As a TJX credit card holder, a frequent spender and a former high volume retail manager I feel TJX and specifically this location need to do better training associates and taking care of customers. It’s no surprise why everyone seems to shop online these days! If you do head out to TJX stores hit up Auburn, MA or Framingham, MA! No more Dayville “convenience”...

The store manager ( beautiful, tall, long dark hair ), I think her name is Debbie, was wonderful to me. She was the only one who greeted me while I was looking at the products on the shelves facing her. Later on, my boyfriend came in to pick me up with our puppy ( big puppy lol but he's only a year old) Even though her store had a couple of visitors from her company that she was still walking around the store with, she still took the time to separate herself from the group to talk to us and our puppy. Her genuine welcome and caring for her customers made me feel good and special inside. We went to grab a few more toys and left the store with a wonderful experience. I give her 5 Stars. The bathroom was out of order so the store...

I went to this location and felt SO uncomfortable! About a week ago I walked in and started scanning the aisles. I noticed a woman circle every aisle I went through. At first thought nothing of it because I assumed she was SHOPPING. Then I start to feel the same woman staring at me. When I look at her we made eye contact and that’s when I noticed she was working (the lanyard around her neck) At this point I’m feeling like you think I’m going to shoplift? Lmaoo. She was a ginger or had orange/ red hair, plus size maybe? But I truly couldn’t believe it, until I noticed when I went into the pay line she was NO WHERE to be found in the aisles I was in. She definitely assumed something based off how I looked....