Michaels — Local services in Killingly

I do like to go to Michael's and they often have what I am looking for, but I have had 2 awful incidents with the same manage . The first was after my husband had purchased my cricut maker there for m . Upon opening it I found someone else's supplies in the maker which included a sharpened pencil with a banks name in it. It was missing a pen also. We went back to the store and instead of helping me right away the manager was very rude and accused me of not telling him the truth because he said they never returned the circuits. Obviously with a pencil in the maker with a bank name he was wrong. Tonight when we were at the store he stood across the store BSing with a co worker while I waited in line for over 10 minutes while the cashier helped 2 other customers cash out. He Very easily could have come.over to help, but instead just continued to talk with his coworker. He needs some retraining on assisting customer . He looked right at me and watched as I put my stuff on an empty counter and finally walked out without buying anything. Awful customer service. BUT,,, he's the only one I've ever...

Not the biggest Michaels I've been in, but the best!! I'm not just saying that because it's less than 5 miles from my house either. It's the staff. Take today for example, I went in looking for something I found online. The computer told me the store had it in stock, but try as I might I couldn't find it! I went up to Mary, who was working on the registers, she keyed the item number into her handheld and told me exactly where it was AND she got me someone to meet me there to help me look. Meg met me at the section I needed to be in and she showed me, on my phone, how to use my digital coupon. These 2 ladies have helped me find what I need to complete my project! And this is just an example of today's customer service. Everyone there, including the people I've spoken to in the Custom Framing Dept, has always been friendly, helpful,...

Michaels is a craft store that has just about anything you'd need for making anything homemade and even items that they have already made for you such as flower arrangements and wall decorations. Want to learn something new? They also have teaching clinics for many crafts and you can their schedule online. This is for children or adults depending on the day or time you choose to attend. If you have questions about how to do something they have knowledgeable employees that can usually help you out with a project. I enjoy shopping there and can spend an hour or more just browsing the isles looking for fun things to do for myself or bring to my grandchildren to teach them how much fun...