Famous Footwear — Local services in Killingly

Assistant Manager or Manager Heidi is very rude. More concerned with talking to her coworkers than helping you find anything or cashing people out. I've shopped there three times and she ignores you until you have to pay every time. She also took my boyfriend's personal information like address and phone number without telling him what it was for. Turned out it was for a rewards card, which he didn't even want. He told her he wasn't interested, and she signed him up anyway because she "already had the information." Wouldn't even look at us. Rude, rude person, and sneaky tactics. 0/5 if I could. I also reached out to their customer service online and was told "they'd look into it" and that was over a month ago and I've heard...

employees followed me and my husband around the store the entire 10 mins we were in there , didn’t ask us if we needed help a single time just stood next to us staring and following behind us every 2 ft. we went to check out and the cashiers were staring at us and whispering. After we cashed out the cashier asked for our last names profiling us and when i asked why they responded “oh for your rewards” after we already paid.. made us very uncomfortable and we will be back to return our shoes and never shop there again....

I went to famous footwear to purchase a pair of walking/hiking sneakers. I found one of my favorite brands, Colombia. They didn't have it in my size so I ordered it, when I got it in it was just a little snug. I ordered the next size up and they fit perfectly. The people at famous footwear were very kind and courteous. There was no problem bringing my shoes to replace them with others to order. I would recommend this store to anyone who needs a good...