Great American Cookies — Local services in Kingwood

If I could give negative stars I would. This location is very unorganized and unprofessional. I ordered my daughter’s cake 2 weeks ago! I explained everything that we wanted and the time it was to be picked up. I get there and they are not done with my order. They tell me it will be 20 minutes or more. I leave and come back to find my order is in fact NOT what I ordered. They would not even take half off of their screw up! Honestly with all the back and forth and gas I used they should have not charged me at all! After I let them know that it was not complete, they said an hour longer. When I arrived again to get my order, it was still not done! Give us 10-20 minutes longer!!! What the heck! We get home and the cookie just turned to mush when we cut into it. This is the worst experience I have ever had! We will NOT give business to this...

This establishment is disgusting, my family went for ice cream and the floor was dirty and sticky, the bathroom had no toilet paper and the toilet paper holder had been ripped out of the wall. The workers could not have been less professional if they tried. No one even looked up when we opened the door, it was a few minutes before anyone came over to take our order (there were 4 people working) we ordered and tipped and when it reached about 8:50 (10 mins before closing) the girl who I assume was in charge started FLICKERING THE LIGHTS like us and the other patrons were school children and then proceeded to giggle with her co-workers about it. The entire experience was unprofessional and I will NEVER return to this disgusting...

Came in last minute to get my brother a cake, staff was super nice and accommodative! Got my cake within 15 minutes. staff was so friendly even with all my last minute changes lol! The guy that helped me name started with a J and i believe his manager is who made the cake, he gave it to me with a smile. Staff here is great. thank...