Classic Collision — Local services in Kirkland

One star because I had to in order to post my review. This place has no professionalism. I'm grateful I was able to get a refund while I could before this outfit could do the small job I requested. I can only imagine how they'd handle a mess-up on a larger scale. I brought in an air vent cover last Wednesday (07/05/17) to get painted and placed back on my car. Last week was a shortened week from the 4th of July holiday and Jameson Pugmire (this is the estimator's name on my invoice) said they wouldn't be able to get it done until the following week. This made sense and I said I only had time on Tuesday evening after work to pick up the painted part, giving them about a week to get it done. I asked if he'd be able to put the cover back onto my bumper and he said that this would be fine because it wasn't a really hard thing to do.

Today, Tuesday 07/11/17 I came in after work to pick up my painted air vent. After the person at all he front desk went out to check on the part, she came back and said it wasn't ready and that it was on deck to be painted tonight. I asked what that meant and she said that it would be ready tomorrow.

The estimator who had arranged all this stayed at his desk in one of the back rooms, with a phone to his ear "on hold with one of the dealerships" and said this was news to him. I said I'd given them a whole week and that I couldn't just pop by from work, which is located in South Lake Union, at any time-it was terribly inconvenient and would put me in crazy traffic that I otherwise avoid on my commute home.

He replied he was going to "go have a talk with his painter" however that was going to rectify the situation... When he shortly came back he confirmed that the part wouldn't be ready until tomorrow and offered to deliver it to where I was by texting me for my location...what person has time to sit around at a location waiting for a delivery when they need to fit in errands and other obligations? I asked if he could still put it on my bumper like he had said he could to which he replied that he didn't remember agreeing to that, but went to look at my bumper to see what it may entail.

After he looked at the bumper he said "yeah I probably could put it on there" but he didn't sound too sure and the last thing I wanted was an even bigger mistake to ensue. I initially agreed to have him meet me tomorrow night after they closed at 5pm, wherever I might be when he texted me, but the lack of concern and attitude that accompanied it angered me.

I walked out of the business after this and after sitting in my car a few minutes and thinking about it, I thought that this was still going to be a time suck and the situation was poorly handled.

I walked back into the business and said I wanted a refund and that I'd have the part painted elsewhere to which Jameson replied "good that will make things easier for me" and marched out of the office area and returned with the unpainted part and the square piece from my bumper that he had removed as a paint sample to match the paint to.

I didn't reply because 1) not worth my time and energy 2) I would warn and tell everyone I know eastside and seattle-side 3) physically go to the Subaru dealership around the corner to let them know my experience and not to refer anyone to this business (that's how I heard about them)4) post online reviews in multiple places to warn consumers.

Anyone who would say "good that makes it easier for me" I would question why are you in the service industry? AND fellow women- I can guarantee this guy wouldn't have treated me the way that he did had my husband been with me. I live in a day and age when this certainly shouldn't be an issue when doing business and yet here is a perfect example.

Take your...

UPDATE: Today 8/18/2023, while visting the owners of Lakeside Collision Center in Kirkland, I was informed that after 76 years in business, they sold out to great national firm. There will be a new name, probably Classic Autobody. They'll be using water based paints now !!!!

UPDATE: Moss Bay International, Inc. [ d/b/a Lakeside Collision Center Kirkland] continues to evidence its dedication to the best in customer service excellence!

Due to their rather large billing error, a 75% overcharge (!) I filed a dispute with B of A Credit Card.

The dispute was then settled immediately by Ms. Claudia!

However, B of A Credit Card Services then refused to remit the payment back to Lakeside Collision Center Kirkland (even though B of A of course immediately charged it back on me).

For four months, Ms. Claudia and I wasted hours of time wrangling with the liars at B of A Credit Card Services, trying to get this merchant paid.

Finally, Ms. Claudia , Mr. Tim Pugmire and I decided it was necessary for me to come in and pay them (by check of course as B of A credit cards are no good anymore).

SO I GET TO PAY FOR MY REPAIRS TWICE (as we know B of A will never refund MY MONEY).

This autobody shop is the best.

Mr. Tim Pugmire, Ms. Claudia and Jasmine my hat is off to you!

I look forward to meeting you to pay this off and GET THIS OVER WITH!!

A PERFECT BODY SHOP REPAIR EXPERIENCE! UNCONDITIONALLY HIGHEST RECOMMENDATION!

Lakeside Collision Kirkland, founded over 76 years ago, is well-established family owned and operated.

It came highly recommended by the manager of the Enterprise Rental (conveniently directly across the street), and several other reputable Kirkland auto professionals.

They fully lived up to their sterling reputation!

Starting with entering well deigned interior offices, then the friendly welcome from front office staffer, Jasmine, was a great beginning. Jasmine made the check-in frictionless and pleasant.

Next the scheduled estimate was done thoroughly and accurately by their estimator Devin.

On the scheduled day of the work, the drop off was seamless and the completion date established.

When the work was completed on the day promised, my car was waiting out in front. It looked showroom perfect. The damaged area was flawlessly refurbished; and, additional FREEBIES, Alberto, their auto detailer, had perfectly detailed the entire car including interior; and, A few other scuff and scratches were also touched up and buffed out; and, A few ounces of touchup paint (perfectly matched to the aged paint shade).

Devin, the estimator, was pleased to see how happy I was with their extreme high-quality workmanship.

They even took care of returning my rental car!

Cashing out with Jasmine was quick; and, I was on my way.

Now for an industry under extreme labor constraints, Lakeside Collision Kirkland has obviously adapted well by becoming highly organized and efficient with their resources.

I will highly and unconditionally recommend Lakeside Collision Kirkland to all of my family, friends and...

We have 3 new cars in our family I am still particular about new dings, scratches and dents. I've been to Lakeside for 4 different repairs in the last 2 years and received the royal treatment from Jameson and the staff each time. Unfortunately, I had a ladder fall and make a small dent in my new car. I had always gone to a body shop in Juanita, so I took the car there and got a high quote ($1000+) to fix it. Then I went to a shop in the Totem Lake area and they wouldn't quote me at all...their policy is to have an appointment to get a quote there. Scheduling appointments for a quote didn't work for me at the time, so I looked on my phone for an alternative body shop and it said Lakeside Collision was just a half mile away. So I went there and immediately felt welcome. Jameson assessed the damage, worked up a full repair quote on the spot, then gave me an option of having a dent repair specialist fix it to 95% of perfection at a fraction of the price. That option sounded great to me and I got a complete fix at a fraction of the price! Lakeside won me over on that recommendation with their honesty. My second visit was on car #2 that had the garage door go down on the bumper. Again, Jameson gave me a full repair option or a quick, cheap workaround that would fix the issue without a trace of knowing it happened. I chose that route again, and Lakeside had my car in and out in less than an hour, including testing the electronics to make sure all my sensors were working fine! Issue 3 happened shortly after that when part of my trim was damaged and had to be replaced. I knew there wouldn't be a quick fix for this one so I took it to Lakeside expecting the worst. Jameson ordered the part and scheduled me to come in for an hour long repair the following week. In less than an hour after a swap of the trim and a little buffing there was no evidence of damage. Issue 4 involved 2 of my cars when my teen driver rubbed sides of the cars as he backed out of the driveway. Damage to both cars was evident and I knew this wouldn't be a quick fix like the others. Scheduling repairs to both cars was so simple as they could do one right after the other and even though Jameson said I might want to space out the repairs to space out the cost, the actual price turned out to be very reasonable and having them done back to back was the way to go. Because of his painter's buffing wizardry, much of the damage was removed without lengthy repair or painting and the body work that was required was quick and painless. Lakeside did all they could to make a more major repair seem minor. In both cases the cars were finished ahead of promised time and my satisfaction was complete. You don't have to fear going to the body shop when there's a place like Lakeside right off the freeway to take care of all your car repair needs. ...