Totem Lake Heights — Local services in Kirkland

We've lived at this complex for 6 years and loved it. The neighbors are great! The office staff are friendly and get back to you quickly. The maintenance man was amazing! We just put in a request through the resident portal and he would be there within 24-48 hours depending on what our problem was. He always wore shoe coverings and was very friendly! We've accidentally locked ourselves out before and didn't have the key, on a weekend, and the on-call guy was super quick and got in to open the door to our apt within the hour (which was awesome b/c I had our baby with me). Grounds were beautiful and they took our bigger dog which was a huge plus! Very convenient to everything, super close to I-405. New mall was being developed when we left. Trader Joe's, Whole Foods, and Chipotle were all within 5 min drive! Very close to the hospital! Just a great location! Would've stayed but we had to move due to...

Loud and / or rude neighbors who are not made to follow the rules in the leases they signed Poorly renovated apartments Management does not know how to properly keep property clear during snow and ice, making property dangerous The prior manager was personally offensive Current residents were not informed we have a night patrol officer. Since when? Would be useful to be able to contact them if necessary When renovating other apartments, they'll leave a flatbed full of old, used toilets to be disposed outside your apartment for MONTHS at a time Poor pest control response It would be great if the new apartment manager would let residents know BEFORE things like construction, etc., occur in the apartment complex, rather than hours after it has already...

We have lived at Totem Lake Heights for two years and loved it there! Sean, Brea and our maintenance guy are great! They made us feel safe, comfortable and at home. When we had a request or something needed to be fixed, they did their best to accommodate us and also to get things fixed in a timely manner. They were always careful to not let our cat escape when they made inspections (I always left a note inside the apt.). Brea has helped me take big boxes of books to my car as well as get copies of our old lease for school residency purposes. When odd things are reported to the office, such as a car parked while running in the parking lot for days, it was handled quickly and the car was soon off of the premises. It's normally a quiet, family neighborhood community. Highly recommend...