Best Buy — Local services in Kissimmee

I am giving this store and Best Buy as a whole 2 stars because I will say the lady in customer service was helpful and did attempt to make a bad situation better. Ordered a microwave online, this was the only store in Central FL that had it in stock according to their website. So I figured okay, I need this now, since the one I have is dead. So a little drive is worth it to get it out of the way. Ordered it online and within 1 hour they said it was ready for pick-up. I waited about 6 hours before picking up. I got there about 30 minutes before they closed, waited another 10 minutes standing there for the girl at customer pick-up to help me. Not her fault, for some reason she was trying to help someone with cell phone features who had called the store. You would think the other 10 blue shirts wandering about would help me or field the call she was on, but no. She did apologize and was very nice and helpful once she could assist me. She verified all my info, and called for inventory to bring the item up, a few minutes passed and they brought it up. We took it outside and ready to load, and I wanted to verify it was in fact the color I wanted. It was correct, then I noticed a huge hole in the box. I told the guy I wanted to check it out first and peered in to this 1 foot gaping hole only to find the entire top of the microwave was smashed. So I said this is unacceptable and worthless and I need to swap it for another one. Of course no other one was available. First off you would have thought the brilliant blue shirt that pulled it out of the back might have checked it for damage noticing the huge hole in the box. But he was witnessed while I was waiting in line dropping another microwave about 4 feet off a latter from overhead stock. So his attention to detail is obviously lacking. Someone finally did approach me as I waited at customer service. She did take charge of the situation and return the item after another blue shirt explained to her what was wrong. She was helpful and did make every effort to special order it at a store closer to me, we will see if they can provide on the day she stated it would be available. My frustration with the situation is that I could have saved 2+ hours, not driven 70 miles round trip and paid $8 to $10 in tolls if someone had a little more attention to detail, and that their inventory was correct. The customer service lady said that item was likely pulled from damage returns. Why would you even pull it from there? She also said that Best Buy's website counts damaged items as part of their inventory. Not to mention you are always better special ordering in the store as it will likely come faster than special ordering on the website. I wrote this company off years ago, but they had the item for $100 less than everyone else. After this I am done with...

I am absolutely appalled. I ordered a washing machine. I chose to order it fr Best Buy because they had delivery available for the day before I left for a 2 week vacation. So I cleared my schedule that day for the 7am-7pm window I was provided. Then on the morning of deliver it was married down to 3pm-7pm. At 3pm it showed us as estimated delivery time of 3:35pm. As we approached that time it changed to around 4pm. Then all of the sudden I received a voicemail saying that my delivery order was cancelled. I called and was told by the person who took the call that she believed management has contacted the delivery company, fixed the issue, and they were on their way back to my house. She promised I would get a call back in 20 minutes. So about 45 minutes later no washer and no return call so I called again. I was then told that they would look into it and call me back within an hour. Over an hour goes by and no call so I called the delivery company. A few minutes later the delivery company manager called me back and said that Best buyer had ordered delivery from the wrong place and that I was over an hour and a half away. He then said he was trying to call Best Buy as they would still deliver it if Best Buy would pay the additional feel. So more time went buy then with no response from Bsst but I called again. This time I spoke to a manager who promised to call me back shortly and at most within an hour at most. An hour later no one had called. So I called a 4th time and requested a refund. The guy I got that time was very professional and refunded my money. What is most baffling to me though is that no one ever returned my call. It has been a few days now and no one from Best Buy ever called back. They all seemed to promise a call back to get me off the phone and then ignored the problem after. I would have thought at least the next day someone would have cared enough to call and apologize for screwing up. I get accidents on booking delivery can happen. This accident left me blocking an entire day if my time in which I had to cancel other events to do and then still no washer meaning I had to hit the laundry mat the next day. The worst part though- no one at Best Buy even cared. No call to follow up, no apology, none of the communication they promised ever happened. It is extremely disappointing that a company if this stature would be so horrible at customer service. I sincerely hope this was a one off, the manager was just a bad employee, and others do not go through the horrible service I did. I also take time to write this in hopes someone in upper management cares enough to make adjustments...

Ordered a camera and it arrived unsealed in a box that was handled by what appears to have been someone with greasy hands. As if the person who packaged the item for shipment was eating while working.

I went to this Best Buy location to return the camera. I explained to the heavy set spanish lady, and her response was we have to check everything before shipping. My response was, that is fine, but the agent inspecting the item before shipping should not be handling the brand new camera with filthy hands.

I then explained to the lady that the everything is sealed except the lens that did not come sealed. Her response was, "Nothing comes sealed anymore because of China." This is despite everything inside the box being sealed except the lens. The camera was sealed, the batter and charger were sealed. Everything was sealed except the lens.

The lady began ripping the seals and installing the battery and everything else on the camera. She then called someone from Geek Squad because the camera would not turn on. The Geek Squad agent explained to the lady that the batteries do not come pre-charged.

I was surprised to see that, as a customer, I brought everything back to the store in the condition that I received it in. Filthy greasy box and all, and the Best Buy agent decides to simply rip the seals and install everything on the camera.

On top of this, they want to charge me a restocking fee. I disputed the restocking fee, and the Geek Squad agent explains that if the camera was unsealed, it is subject to restocking fee. I explained to him that the camera was sealed and the lady who I was dealing with is the one who decided to rip the seals, take the battery out of it's sealed package, install the battery in the camera, and attempt to turn on the camera, and handled the camera without being delicate, and then called Geek Squad to tell them the camera would not turn on.

The entire experience was very troubling. I do not know who this lady agent is, and I did not get her name because her name tag was positioned in an odd manner. The approval for my return is 003268, so management should be able to speak with this agent and retrain them to have common courtesy and professionalism when dealing with customers. The fact that I received a box that was filthy with greasy fingerprints, and the lens was unsealed is not the fault of China as the agent said.

Such unprofessional and extreme behavior from the agent makes dealing with Best Buy an overall...