Michaels — Local services in Kissimmee

Today I came to Michaels on Christmas Eve to look for a poster board for a jersey. I understand That retail workers are under a lot of stress during this season and it’s also Christmas Eve so they just want to go home. However, if you’re going to do absolutely nothing then just go home. I asked the register, lady (Which was wearing a Disney 50th celebration sweater) That although they show there is something in stock online, you don’t have it in the right color on the shelf. And she told me that if it’s not on the shelf, then it’s not there… and I know exactly what that means, so I asked somebody else named Luis. He was absolutely amazing and went above and beyond to try and find what I needed. I know that it’s just a retail store and it’s not that serious. But if you’re not even going to try and you’re going to look depressed, then just go home or find another job lol. Luis tells me that we can price match what’s online versus what Is at the store. So I go to the register and I tell her that Luis told me that we can price match… And she told me no, and that we cannot do that. She doesn’t tell me there’s a coupon online… Which didn’t even work at the self check out. Then I ask her that I will just order it online and pick it up and she says that’s fine, however, when I order an online, it says that it is out of stock… Which I tell her, and she said that there’s nothing we can do because there’s not that many left so it won’t let you purchase online. Which at this point I’m understanding that she just doesn’t want to work. So I asked for her manager and another associate comes up and helps me in less than 30 seconds, price, matches my item and I leave. I wasn’t able to get her name, but I really appreciate the associates that went above and beyond...

⭐️⭐️⭐️⭐️⭐️

This Michaels location is officially my happy place, thanks to Laura! My visit was nothing short of amazing, and she made it phenomenal. Her customer service skills are next level—she’s personable, friendly, and so patient.

On my first visit, Laura went above and beyond by helping me carry my brand-new Christmas tree to my car. The whole time, we were chatting away like old friends catching up. Never once did I feel rushed or uncomfortable—she made the experience feel so warm and welcoming.

And here’s the kicker: while she was helping me, someone rudely shoved their item and receipt in her face. Without missing a beat, Laura calmly told them they were good and went right back to helping me. If that’s not Jedi-level customer service, I don’t know what is!

My 7-year-old daughter adored Laura so much during that visit that when we went back today, she insisted we stop just to say hi. If your kid wants to be friends with a craft store associate, you know they’re doing something right.

If Michaels gave out Employee of the Year awards, Laura deserves one, a raise, and maybe even a sparkly tiara to wear while she works. Thank you, Laura, for making Christmas tree shopping feel magical (and for giving my daughter a new hero)!

We will CONTINUE to drive from St cloud passing their competitor Hobby Lobby as long as...

I recently visited Michael’s with minimal experience in painting and was pleasantly surprised by the outstanding service I received. I went in with the intention of painting a mask and was fortunate to be assisted by one of the associates, Michael, who was exceptionally knowledgeable and patient. He guided us through selecting the right primer and offered helpful tips for painting, which made the entire process much more approachable and enjoyable. When in doubt, David call another associate to help with the guidance.

At checkout, Marisel provided equally excellent service. She was friendly, efficient, and made sure we had everything we needed before leaving the store. Both associates went above and beyond in making our experience a positive one.

If you’re visiting Michael’s and have any questions or need guidance, I highly recommend seeking out Michael and Marisel. Their professionalism, expertise, and willingness to help make them standout team members. This level of customer service is exactly why I will be returning to this location in the future.

This was definitely a “FIVE STAR”...