KPOT Korean BBQ & Hot Pot — Restaurant in Kissimmee

Recently I’ve been having a lot of really bad experiences at this establishment, service wise. I would like to preface that the food is amazing and if you don’t mind getting dirty looks and humiliated by the servers, it’s definitely a good place to eat. I continue coming back because it’s so close to home and to be frank, it’s my favorite restaurant. Not long ago, I went in with my friend and our server was Amanda, we were sitting across a special needs child and her mother who were also having lunch, about an hour in, they need to use the restroom, they take their stuff(because let’s be honest, it’s Kissimmee, I wouldn’t leave my purse unattended either) and they go use the restroom, when they come back, everything was cleared from the table, Amanda replied with “oh I’m sorry, I thought you were finished and left” which, if you you really thought they had left, don’t you think they would’ve payed first?? Anyways there was an awkward gap of silence and they leave, as the guy who cleans of the table comes to sanitize, Amanda is telling him “well they ate so much, I thought they were finished”. This made my friend and I deeply uncomfortable and we aren’t good with confrontation so we just kept quiet. If you want to say something, don’t say it in front of customers because you never know who is watching. Ever since our experiences haven’t been the same. The last time I came to dine in was Friday 2/2, I asked the hostess to please seat us in a section where Amanda wouldn’t be our server, she assured me that Amanda wasn’t working that Friday and that we would be seated with Ben. I typically only get two or three things off of the menu because It’s what I like and I prefer it that way, so I usually get what I know I’ll eat first and then if I’m still hungry, I’ll ask the server for another portion. My friend is really big on the vegetables that you guys offer so after she was done telling Ben her meats, she was choosing her vegetables and he kept trying to leave in the middle of her ordering, the place was not busy, so it’s not like he had dozens of other tables tend to. If he had told us he had another task to do, we would’ve been completely reasonable, but there was no communication. Ben did not check up on us, we had to flag him down, and when we did, he seemed annoyed almost? and when I asked for more noodles, I was met with “you REALLY liked those noodles huh?” and walked off laughing. Felt a bit humiliating but after waiting I didn’t receive the order. All I’m saying is, if you work at an all you can eat hot pot and bbq, the least you can do is mind your own and if you think something is funny about a customer, talk to the people in the back of house about it to get your laughs out, don’t make them feel bad to their face about what they choose to eat. Left feeling like...

When I say my experience is like night and day today. I’ve been to kpot since they first opened at this location. I would say I’m knowledgeable in hot pot and bbq as I went many times and many different locations, some even in other countries like Canada and Japan. My server Camilo was absolutely appalling. I have been in the serving industry myself and would never treat as customer as I was treated. I came out with my mom and it was her first time trying this kind of food and to say I was ready to walk out the moment he started talking. He was so rude, and very sarcastic. After coming so many times and having servers like Amber who was always amazing to my party and I give the best tips to those I believe deserve it. However CAMILO was an absolute nightmare and should never work in serving with that attitude. I asked about the bbq stove needing some kind of oil or something as the food was sticking to the grill and told me that it’s over at the self serve station and that I could go get it myself. I said well I’ve never had anyone tell me that before as every time I’ve came the servers did it for me. He said “you been here before so you go get it yourself” I couldn’t even believe how nasty he was towards my mother and I. If he would have said it kindly and explained that it’s not common I would have understood as every other server “Amber” went above and beyond for me. My review would be pages long if I went into words what he used and said to me. After becoming a loyal customer since the store opened, they have completely lost my business and I will NEVER GO BACK. I expect more than just good food, a server can make your entire experience different. I stand on quality food and quality service and today was by far the worst experience of my entire life coming into a restaurant. The dismissive and passive aggressive attitude towards us was enough to avoid this place for good. I know what genuine good service should look like. From being a server myself and being across the world eating hot pot and bbq. This place can go to the ground with Camilo as a server. Worst service ever. Should have walked out the moment he dismissed us because he didn’t want us to think about what we wanted in...

I’ve been here 4 times and I have to say they we’re getting better each time until our fifth visit and it was hands-down the worst visit and experience I’ve ever had at a restaurant in my entire life.

Update not sure what happened to my original review but apparently it was deleted because I have a screenshot of it where the owner responded to me and yet I got an email stating that this particular review was getting a lot of likes and I realize I had updated that review to this one so here it is again and this was in January 2023

This is about the fifth time I visited this establishment. And today was by far the very worst experience I have ever had here. Apparently our server, Paula ( whom we’ve had before ) constantly forgot items that we had to repeatedly ask her for, she was never around when we needed her, and when we didn’t need her she was around. With that said, we went with people who have never been to this kind of restaurant before, so this was a learning experience for them. There was no mention of a time limit when we first sat down, and when we got to the barbecue portion of our meal, we literally only got to cook two meats when Paula told us we had five minutes left. We looked at her and we asked for five minutes for what? And she says to finish you’ve been here for two hours. I was appalled by her lack of empathy and customer service to be frank. We had just ordered meat and I asked her. , What do you want us to do with the meat that has been uncooked? She then said let me check. Then says, I think it is my fault because I didn’t start your timer when you sat down. She still went and got us the check and rushed us out. She also cleared out all the uncooked meat without us telling her to. Very very disappointed and when I left and told the manager, he didn’t seem to care much either. *I think will go back to our favorite volcano, hot pot. They love us there and treat us...