Jared Jewelers — Local services in Kissimmee

Not Bipoc friendly. Racist establishment. It was disclosed to me- after my 3rd ring repair in 4 months- that i was a victim of racism and was apologized to for my racial experience at this location by 2 staffers. I learned that the white staffers decided to lie to me about not having any insurance on my wedding ring so that I could pay out of pocket for the initial damage of my ring- a broken band. On this initial visit the white staffer checked out my ring and told me it was in good condition and the only concern was the broken band. Two months later a diamond on the band fell out. I returned to get it repaired and was told I had to pay for the diamond replacement because I do not have insurance. 1 month later the same diamond fell out and I was denied the 6 month manufacturer warranty repair. I overheard the white staffers rationalizing why I should pay for the diamond replacement that was covered- while another white staffer tried to distract me about tik tok trends. Finally a different staffer asked why am I paying for my repairs when I have insurance on the ring. I was livid! I was told by the White staffers that I do not have insurance on my ring and I would always have to pay for any repairs on my ring. When the new staffers heard my story, she looked further into my ring and noticed that my ring was severely damaged! There were 10 pongs broken in my ring and 2 diamonds missing along with more diamonds about to fall out in the next few days or weeks and no inspectionon my ring which i learned i was entitled to one. She told me the repair on my ring was not done correctly and the ring will break very soon in the same place they repaired. She told me she was told to ignore my account and just charge me for one diamond and let the others fall out so that I can return to pay.the staffer along with the manager of the store apologized for my racial experience saying I was targeted because I was black. And it was recommended that fue to my racial identity I do not return to...

If I could give this company no stars I would. My fiancé bought me an engagement ring from this location. Everything was fine other than the fact that the financial department lied and tricked him into joining their finance program. The employee ensured him it was an in-house financing program and would NOT show up on his credit report. My fiancé STRESSED to the worker that it cannot show up on his report whatsoever because 1. The engagement was a surprise & I handle all of our finances & 2. We were in the process for applying for a loan to purchase our first home & did not want anything to interfere with the process. Not only was the surprise engagement completely ruined due to the financing showing up on his credit report (which the worker ensured it would not). we also had a lot of trouble getting approved for our loan. We have been sacrificing, working on our credit for the past few years to have little to no debt. My fiancé had other forms of payment for the purchase the ring but again, the finance department convinced him to sign up bc it wouldn't "show on the credit report" It was a COMPLETE LIE! Luckily my mother was with him at the time of purchase, so she witnessed what was said. I called Jared customer service immediately to file a complaint. That was approximately 3 weeks ago. NO ONE has called me back to resolve this issue like they said they would. Instead they're calling our phones nonstop looking for a payment. I am so surprised how unprofessional they are. This time in our life was supposed to be so special and memorable, instead it turned into a huge disaster and an experience i wish we didn't have to go through. Im at loss with what to do. Thought id share my experience so no one else has to go through...

Went in to repair my Fiance’s Engagement ring, mind you that every month a diamond is falling from it. While we were there a Tissot watch caught my eye and the salesperson was quick to say to pay for it now and I had said that I’ll do so when i come back for the ring. When I came back in the evening, I decided I will buy the watch. I was quickly told to be resized and walked out with the watch, thinking that it was a brand new watch, not a display. I set the time before leaving the store and 30 minutes on my way home I noticed that the time was still on the one I set. No batteries were the first deal. As I looked at the watch again I noticed the whole cuff was heavily scratched, stained and parts were scratched so heavily that it was discolored. I was angry that you will allow a quality watch to be sold to a customer at full price; this heavily worn. I came in two days after with the bag looking for a new watch. Obviously when you walk in with a bag the store reps know it’s a return and are half as willing to help you right away. After 20 minutes standing around, I was told a new one will be delivered next day to the store. Halfway through the next day with no updates, I decided to call the store. The lady had told me that she has no update that maybe tomorrow a repair person will have information. I bought this watch for my new job that I’ll be going to training too next week and the service from Jared has been subpar. Definitely not buying our wedding bands from you or upgrading my watch down the road. Should’ve bought it outright...