Regal Theatre Support Office — Local services in Knoxville

Started going to this theater chain as it is a bit closer than others in the area and I was actually doing some of the movie promos they offer bonuses for on their rewards card. Have had several issues with help at ticket window. They are too busy playing on or checking their cell phone to service you properly and they have an attitude when you interrupt them on cell phone at work to bother them with buying a ticket. Next concessions.. Lines are always long and very slow moving.. have watched 4 or more employees helping one customer while other line tries to keep up.. You make all you money on concessions.. OPEN MORE lines! Last 3 times I have gotten there and paid over $20 for a large popcorn and 2 drinks I have gotten the leftover crumbs from the bottom of the popcorn bin.. If I pay over $10 for a popcorn I really expect it to be real popcorn and not leftovers. Final straw the last time I was there was for 3 movie promo thing they were running for STX movies.. 2nd of 3 movies in promo gave them my rewards card and they said they scanned it but you do not get points for like 48 hours so did not check for 2 or 3 days.. Was using Movie Pass, so not on my own card so no normal receipts.. Realize they did not credit rewards card. Sent them screenshot showing movie watched as it was 5 days later and could not find ticket stub or receipt. Sent them the rewards scan of concessions purchase and told them showtime and price of ticket with MoviePass screenshot to verify. They would not credit the points as they only will do that with their receipt. I understand trying to keep people from gaming the system, but somehow your employee did not scan rewards card properly and now it is my problem on a 3 movie promo that is not fulfilled because of this.. You refuse to credit for rewards purposes enough points to get an upgrade on popcorn and drinks and now you will be losing $250 - $400 a year in purchases because that was the last straw and I am done.. I did not get into sound issues, issues with loud and rude kids and a ton of other things in here.. I am done.. I will go somewhere else from now on. THE WORST CUSTOMER...

X-Mas day 2024....went to our local Regal Cinema to see a film. No cashiers at the ticket window. In order to buy a ticket I would have to go to the Concession stand buy a ticket & pick a seat/seats at the same time. There were no three seats together (we were a party of three)...so we would have had to sit many seats apart. If I had bought tickets, I would have to go back to the front door entrance and have a gal scan the ticket to then walk past her to go to the theater to watch the film, by myself along w/ my husband and our friend by themselves.

Apparently this is a NATIONWIDE AGENDA to have guests PICK seats before they go in the theater. I don't understand the logic of this. Why can't we be like normal people (pre 2020) and go into the theater and choose our seats?

This is what you call "incrementalism" friends. Definition is a policy or advocacy of a policy of political or social change by degrees : gradualism. Yes, the reduction of freedom one absurd rule change at a time.

I wouldn't be surprised if Regal isn't refusing cash payments....that is a new aggravation I'm beginning to see in stores (self-checkout no cash allowed) and at airports (Atlanta- no cash sales at concessions). Incrementalism sucks! Support freedom and right to privacy or you'll find Big Brother and the panopticon installed, in-force in no time. I won't go back to...

About corporate: technically it's my mistake, but my irritation is in the lack of customer service and obvious lack of interest in customer well-being. I purchased tix online for a group, and bought the first 9 tix too close to the screen. I immediately attempted to call the company for the refund - but you can't, you have to email via their website form. Customer service is overseas and so have neither the authority nor the ability to weigh exceptions, AND you can't reply to those emails, bc they bounce. So the response was basically, "we don't refund fees."

Yes, they refunded my mistaken purchase, but I had hoped they might be willing to waive the $17 in fees since it was an accident that happened 5 minutes earlier, and I'd correctly purchased 14 tix - so it wasn't as if I'd just changed my mind.

Nope. No personal conversation with an American in their office, no connection that might have said "Oh sure, sure. I get it. No problem. We can make an exception." As I said, my fault for not paying attention, but I sure do miss the human contact and people who can weigh situations - even if that American phone person had said no, it would have been better than the "no"...