KAY Jewelers — Local services in Kokomo

Absolutely terrible experience since we bought our rings in 2013. Every 6 months i have brought my rings in to have inspected, EVERYTIME we have had issues of them not being able to find the information of the rings in the computer. When i had to send my rings in for service, my guaranteed return date was 2 weeks after i dropped off my rings! 3.5 MONTHS LATER and i finally received my rings again, after being lied to multiple times, to find out they never sent out when they said they did. The manager, Mark, is beyond terrible. We brought my rings in for inspection and told him we didn't want to send them in for repair if we didnt have too, because it took 3.5 months before, he said that was fine. 6 months later at our inspection, they told us that our warranty on the diamonds were voided because we didnt send it in previously to have it fixed. NOTHING was ever mentioned to us about it voiding the warranty if we didnt send it in. The staff advised us to call customer service, while one the phone with customer service they were calling mark and talking to him. He told them, he told us that it voided our warranty and we didnt want to send in the rings. So he lied, that was never mentioned. Seriously, if i knew my warranty would be voided, i would have gladly let them send my rings in. He is a complete liar. I would never recommend them to anyone. Im almost half tempted to trade my rings in at a different jeweler, so i never have to deal...

We had the pleasure of working with Becky while looking to upgrade my wifes wedding set and I cannot speak highly enough of the experience. From the moment we walked in, Becky was incredibly welcoming and attentive. She took the time to listen to my wifes idea of a perfect wedding band upgrade and gave her plenty of options.

What truly stood out was Becky's deep knowledge of the jewelry industry and her genuine desire to help us find exactly what my wife was looking for. Becky was patient and provided thoughtful suggestions.

Not only was she professional, but Becky’s friendly demeanor made the whole experience enjoyable. She went above and beyond to ensure we felt comfortable and informed throughout the entire process.

We found two rings (one was found on kays website) my wife loved but only one was in stock. Becky was able to track the other down out of a store in MI and got it ordered for my wife to look at in person before making a decision. When you stop in at the Kay's in kokomo, be sure to seek out the professionalism and friendliness that Becky gives to her customers. You...

I live very close to a Kay Jewlers located in Hamilton Towne Commons in Noblesville In. I actually went to that store first. The sales person was more interested in Desiree was so much help with my helping the man who was behind me in line. I walked out. I drove to Kokomo In and am so happy that I diid. Desiree assisted me. In my opinion she went above and beyond for me. She actually ordered the cross necklace from another state and when it came in had it sent to a store that is minutes from my home. Desiree was extremely professional and helpful. She is very friendly and a pleasure to do business with. I will absolutely make the drive from Noblesville to Kokomo In. just to for Desiree to help me in any future needs. I would give her 10 Stars...