Hands On Healing Spa & Boutique LLC — Local services in Kyle

I recently visited Hands on Healing after receiving a Mother's Day gift card. Unfortunately, my experience was far from satisfactory. I am giving it a rating of 2 stars due to the poor customer service and various issues that arose during my visit.

To begin with, the spa confirmed two different appointment times, causing confusion and inconvenience. Despite informing them that I would be attending the appointment confirmed through our last text conversation, they informed me upon arrival that they had mistakenly booked me for a different time. This lack of organization and communication was disappointing.

Moreover, upon presenting my gift card, I was shocked to learn that it was not filled out correctly and was deemed worthless. It was only after my husband provided proof of the $275 transaction for the gift card that the spa suddenly "found" it. This incident left a sour taste in my mouth and raised concerns about their handling of gift cards and their overall attention to detail.

Additionally, the cleanliness of the spa was questionable. The overall appearance of the place was not up to par, and it seemed like some products had been sitting out for a while. This lack of cleanliness and attention to hygiene further diminished my impression of the spa.

Considering these multiple issues and the overall disappointing experience, I do not plan to return to this spa in the future. I cannot recommend it to others, as the subpar customer service, appointment mishaps, gift card confusion, and lack of cleanliness left me unimpressed.

I hope this review helps others make informed decisions about their spa...

I had a wonderful experience at this particular med spa. I’m in my late 30s and have spent years being unhappy with my thin lips that don’t fit my face. I booked my first ever lip filler with Leslie and things couldn’t have gone better. I received so much great information when I called to make the appointment. All documents and instructions for medical clearance were explained and emailed to me quickly. Receiving medical clearance from their affiliated physician was so unbelievably convenient and hassle free. He saw me via telemedicine and was friendly and knowledgeable. My actual injections went beautifully. Leslie is a a very skilled injector and really worked to help me achieve a balanced and natural look. The whole process was quick with minimal discomfort and was given great aftercare information. At the one week mark I was free of bruising and swelling and couldn’t be happier. I’ve spent my adult life being too insecure to smile because so much of my gum line was visible and now this isn’t the case. Results were natural and lovely. I am also booked to address some of my long standing Rosacea issues with laser treatments and can’t wait. Hands on Healing really does a lovely job and treats clients wonderfully. I had always been afraid to visit a med spa because I’m not “young” anymore and have a mom bod. The staff here makes you feel welcome and comfortable. So grateful to Leslie and staff for helping me smile more...

Went to the open house and was so impressed I booked an appointment for a facial for the following week. There were incredible combination packages for massage, scalp and facial treatments along with all sorts of individualized assessments and treatments. I was so impressed with the young lady named Katie Eiland who was incredibly knowledgeable and so passionate about skin care. Her goal was to help educate me for any future interest I may have and I learned so much from her along with the fact that she was not pushing any product or service that it made me want to book something right then and there for the coming week and I did. I told her what my budget was and she didn't try to push me up right to my price point, she gave me several options that left room for me to do an upgrade. I am so looking forward to going to my appointment next week and making this something that I will treat myself to on a regular basis. I've never really been the type to actively go out and seek facial and skin treatments but being that this is an open house and I was interested to see what they had I was not disappointed. I think I'm going to make this probably a part of an occasional treat for myself seeing that there's all sorts of services within my...