I’ve ordered from here several times. This is my wife’s favorite flower shop.
She actually found this shop when she ordered her girlfriend a custom birthday arrangement. She called and spoke to someone at the shop and the designed the perfect arrangement. She told me then to “always order custom, and always call the shop”.
I didn’t listen.
From then on I’ve always ordered from here. I recently started doing the “custom” arrangement like my wife did, but I didn’t call in, I just added notes in the notes section on the website.
Today I ordered my wife a custom arrangement and said “no lillies” as I always do because she hates lillies with a passion (flower of choice that her ex-boyfriend would get for her).
The arrangement showed up with 2 lillies.
I called the shop and the girl on the phone was extremely apologetic and told me she would have there delivery person by with a replacement arrangement.
We were able to identify that the notes on the website were not being sent to the team when the custom orders are placed.
An hour after calling in, this miraculous, beautifully amazing creation showed up at the doorstep and my wife fell in love with me and Kyle Flower Shop all over again. This is an absolute masterpiece (just like all the others I’ve gotten for my wife from here)
PRO TIP: CALL THE SHOP! If you want a custom arrangement you gotta call in! I should’ve listened to my wife when she told me that’s what she did when she got her friend the first arrangement. The girl I spoke to today was an absolute gem and my wife said that same thing about the person she spoke to last time too.
Kyle Flower Shop not only gets 5 stars for gorgeous arrangements, but for A+ customer service and for making things right. Kyle Flower Shop will always be a part of our special occasions and all of the...
Read moreThe flower shop is very detailed and will make or experience unique to you. I walked in without knowing anything about this store, just honestly driving through Kyle looking at the new shops i haven’t been to. This shop is small but offered so much. I wasn’t planning on buying anything that day but left with a small wrap that fit my budget. They asked for my preferences and color before I walked out to look at the shops around. When I came back less then ten minutes later my wrap was ready and they added this bee with the flowers. It made the flowers perfect because Honey Bee is important in my relationship. They picked out small details about me that I didn’t even notice they picked up on. If you haven’t gotten flowers from there, give it a try. They follow your budget and make their experience unique for their customers. We have been back since and they did the same thing again and the flowers were vibrant and beautiful. Attention to details is key and they nailed it so far each...
Read moreSecond time I have used this shop, and 2nd time I've wondered why anyone would go anywhere else in the Kyle area for flowers! BOTH times there were delivery issues, that they went well above and beyond the call of Duty to help with. Girlfriend lives in a neighborhood next to another similar neighborhood. (Deliveries get mixed up so often, USPS only brings her half of what I send her.) On the first delivery, the Kyle driver must have gotten suspicious, because they called her to verify when at the other address- CRISIS AVERTED! This time, I accidentally omitted a crucial part of her address, so I had to call them. They put the ACTUAL driver on the phone with me, ensuring the best possible directions would reach the driver. These little extra steps mean a lot to some of us. Oh, and as you can see, the flowers were...
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