Prevue Formal and Bridal — Local services in La Mesa

Disappointed and Feeling Lied to

Yesterday I went into the store with a fellow bridesmaid to express our concerns with the shipment of our dresses. We explained that we were told, by Liza an associate, that if we were to order our dress (in an individual manner, not a group manner) by the end of July, then we would receive our dress by November. What we were Not told was that our dress orders would be output once All Of Us had finished paying. If we had known that to start with, then some of us bridesmaids could have loosened up our financial schedules in order to have had more time with the payments for the dress. What hindered our original plans more so was the fact that the same associate Received but never Executed the final order for the final bridesmaids dress, therefor delaying our entire lot of dresses from being shipped out. Now whether or not that particular associate is still with the company, when, as I said above, I went in yesterday to talk to the standing manager of the day, Caitlyn, we were given the run around as well as opposing information to what we had been told Months ago. I merely wanted to express my concern that one of their associated was giving out false or skewed information which ultimately affected a customer's experience And wallet.

While talking to the manager In Person yesterday I felt we were being given the runaround so that I or my fellow bridesmaid would not have to be gifted or offered a sincere apology. While expressing my concerns one employee would answer one thing while another would chime in one a different aspect of the question. It’s happened to all of us from time to time; we get sub-standard service, but this customer service I received was Poor and Disappointing, which in turn made me too uncomfortable to ask for any sort of reimbursement. The manager said that we would now receive our dresses late in December due to all of the miscommunication and associate error. The wedding is in February and I would have liked to have had more than a month to get alterations done, just in case one alternation isn’t satisfactory and another is required afterward. ANY sort of reimbursement would have been Greatly appreciated, whether it had been expedited shipping or free/discounted alterations, but all I received was apathetic attitudes and forced smiles.

I was excited to shop here originally, having walked by it numerous time and seeing all of the beautifully designed and decorated dresses, but after this unfortunate experience I will be looking for other shops to purchase from for me and my soon to be engaged friends. I have heard good things about A Toast to Beauty in Kearny Mesa, or Even any David’s Bridal, and I think I will be moving my business there until further change comes...

I'm not sure why this shop has such high reviews, maybe I was just an unlucky customer, but I doubt it! I bought my wedding dress a few months ago here and overall, I found the experience to be pretty awful. Buying your wedding dress is something you plan on only doing once in your life, and you would hope for it to be a lovely experience. If you say "yes to the dress" here don't expect anything nice like a glass of prosecco or anything like they do in other shops. Instead, I was brought to the register and asked by the staff to "fill out a survey on the screen" which was just a tipping option.

I went back a couple of months later to fit it on with my sister who was visiting from another country and hadn't seen it , and there was another bride to be fitting on dresses so I wasn't helped, and awkwardly stood in the corner trying to fix my dress myself with my sister who was totally confused as to why no one was helping, and why we were passively shoved in a corner. The whole experience was so deflating, I cried after I left the shop. I went back to try on different dresses- because I wasn't sure if I hated my dress or just hated how I felt at the time due to the way I was treated. I told one of the staff this when I went back to try on new dresses and she was very dismissive, and said "That's what happens when you try on the dress too much". I had only tried on the dress one time and that was when I bought it. There was no option of a refund so I ultimately went with the dress.

When I collected the dress it was brought out to me bundled in a plastic see-through bag like you would get at the dry cleaners, and I was charged $27 extra for a carrier bag that doesn't even have a hook so it drags on the floor. Surely, after paying over two thousand for a dress a garment bag would be included?

I had called in January to see if I should collect the dress, and was advised to leave it until February, which I did. I am now struggling to find anyone decent to do alterations, with most seamstresses telling me they can’t do it because I left it too late. I have found someone, but they are charging me a $100 rush fee on top of the cost of the alterations.

Overall, this experience was a complete let down and I would not recommend this business or service to any future brides, find another shop that stocks the dress you are looking at. I wish I did.

The extras like a little glass of prosecco would be cute, but not a necessity. However, it is the overall poor customer service that has made this whole experience feel like a stressor. Buying your wedding dress is such a special occasion and it is the assistant's job to make sure every bride has an amazing experience as best they can. I don't believe you will get that here....

Update The general manager, Janet, reached out after reading my first review. She was really kind and apologized for the experience. I really appreciated her reaching out even though she didn't need to. She honored the 10% since I had just stepped out of the store to look the pictures before purchasing. I still wish the initial experience would have been better, but Janet was very pleasant to talk to and I can tell she cares about the store and her customers. I would have liked to do my appointment with her.

This was my first day dress shopping and I had such an incredible experience at the first two locations that I left with a sour taste in my mouth after this place. My appointment started late and they schedule brides every hour so felt pretty rushed. I brought pictures in from favorites I saw online to give them an idea and her first response was “you have work cut out for me”. I found a dress I really liked but stepped outside to look at the pictures with my friends before making a decision as to not to impede on the other bride that just arrived. We went back in less than 10 minutes later, but because I stepped outside the store, the 10% discount no longer applied. My wedding is soon so I bought the dress- not to mention the one off the self- which I should have just said no and thought on it after they said I don’t qualify for the 10% off anymore. Because for one, there are absolutely no returns, refunds or exchanges once you purchase the dress- not even within 24 hours (which they don’t tell you). Secondly, the dresses are cheaper online. I called the store to ask about this and they say people ask that all the time. They attribute this to shipping costs, but shipping cost are not $100 (which is how much cheaper the dress was online). And the price in the store doesn’t include the tax. And thirdly, when I went to see the dress online, there were other ones that looked similar but still different that I would have loved to try. I think I still would have went with the one I got, but they didn’t do a good job of bringing dresses out based on what I was liking and disliking. She was nowhere near as personable as the other two individuals I worked with at the other stores. I probably would have only saved about $115-130 on the dress with the discount, but with a wedding every dollar counts. And I’m more upset about the customer service rather than cost. I wish I could have bought the dress from Bridal and Veil or Bridal and Tuxedo Galleria because the people that worked there were fantastic and...