AT&T Store — Local services in La Porte

Personally, I had a great customer service experience at this store. The store is under new management and said employee is more competent than previous managers. I’m confused and saddened to think of the reviews below. Personal lives and someone’s weight should not be displayed in a “star rated review.” I had someone who previously worked there completely misinform me of my purchases and pricing. When I returned to converse with said employee (who no longer works there) the store manager was kind, understanding and swiftly deescalated the situation with reassurance. She took care of every issue I had with ease and knowledge. I am shocked that AT&T would allow such defamation of their workers online a public platform, having nothing to do with their job duties. The comments about “weight” and “baby daddies” has zero context on that persons work ethic. I do not know these people personally, their personal life and struggles are none of my business. I do not go to any AT&T store to fat shame others or judge and stick my nose in the lives of others; as I’m sure no one else would want to be judged or insulted either. The employees fixed my issues which I had with my provider and purchased items. Never once was I in the market for “weight issues” or “baby daddies.” I’m sure upon the hiring process a blank or questionnaire for “baby daddy issues” and “weight” was not any type of requirement for...

I wish I can give this place 1zero star. I went to the store around 2:20P.M today March 6 2022. I want to buy a hotspot device that only available for pick up at this store in my zip code. There were only two persons working at that time. The girl was nice but the guy was totally rude. He typically is unknowledgeable but try to be a boss. He repeatedly refused to sell the device for me just because I want to buy a prepaid data plan. I went to the other store and they can open that account in just 10 minutes. Also when I asked that guy to talk with their manager, he said he is the manager. I know for sure he was liar because the girl mentioned that she will call the manager if I want to talk. Can’t believe that they can hire that...

First off I have never been to this AT&T store, it’s 3 hours from my home. An associate at this location was responsible for charging $1000 in AirPods to my account without asking for photo ID from the customer. Or rather they charged me and pocketed the product themselves. AT&T won’t remove the charges without an “investigation” which they say could take over 30 days. They say I have to pay and they’ll reimburse me “later”. Excuse me??!?? A multibillion dollar corporation hires a scammer then punished my bank account????! After I’ve been a loyal customer for 23 years????? Don’t use this store and rethink giving your business to these guys. I HAD to give them 1 star to post the review. Negative stars was...