Waffle House — Restaurant in La Porte

We have been faithful patrons of this restaurant for close to 10 years, since we've lived in the area. I kid you not when I say my 3 and 5 year olds beg to go to Waffle House, it's their most favorite place to eat. Sadly, yesterday will be our last visit here. To make a long traumatic story short, I took my 3 and 5 year olds to the bathroom when we were nearing the end of our meal. My 5 year old wanted to wash her hands because they were sticky from syrup, when she went to get soap, the entire soap dispenser came off the wall and the liquid soap that inside splashed everywhere; all over her head, INCLUDING IN HER EYES, all over her clothes and all over the floor. I immediately knew this was going to be bad, and she immediately started screaming from the pain that she was enduring due to the soap in her eyes. I rushed out of the bathroom into the restaurant and yelled at the cook and 1 waitress on duty asking if they had a first aid kit, and asked for an eye wash solution, which is in most decent first aid kids. They both stared at me and didn't say a word. There was an elder couple (probably 60's) and a gentleman in the restaurant at the time. I rushed back to the restroom to help my child any way that I could. I attempted to put her head under the faucet to wash out her eyes and had to cup water in my hands to wash out her eyes. The waitress finally comes in with a glass of water that she proceeds to pour over my baby's face. Still, my child is screaming and crying in pain. I clean her up as best as I could, her clothes were drenched in soap and water. We exited the restroom, I grabbed our ticket and went to pay. Not one word was spoken by either of the 2 employees except the waitress when she exited the restroom says "we're going to have to squeegee the bathroom". Not one single apology or offer of help from no one in the restaurant. People suck. A mother by herself with two small children trying to deal with an unfortunate event as best as she can and not one person offers any sort of assistance, nothing. No help, no is your child ok, nothing! This may seem dramatic, but the entire situation could have been handled so much better by the employees. The restaurant was pathetic. The manager that I called from the parking lot was at least very concerned, asked if my daughter was ok, suggested I take her to the ER or an urgent care to get her eyes looked at, and apologized repeatedly. I filed a complaint with corporate, received a phone call the next morning from the regional manager, he asked how my daughter was, told me he personally installed a new dispenser that very morning, to replace the faulty one and get this.... says he wants to make it up to me and offers a meal for my family on the house. Are you kidding me?!?!?! Your restaurant offered me no sort of assistance whatsoever while me and my children were in obvious distress, didn't have a first aid kit, had a broken soap dispenser which I'm sure employees and possibly management were well aware of, I doubt soap could have been refilled without it being noticed and falling off the wall, no apologies, nothing and you are offering me a meal worth a whopping $20 value for my family. They can shove their complimentary meal where the sun don't shine!!!! Sorry excuse for a restaurant, employees, and regional manager. The solution provided by this corporation was absolutely pathetic. Oh and the toast they served to my 3 and 5 year olds was burnt, who burns toast and serves it to...

One doe's not get a second chance to make a good first impression. Unfortunately, they blew it. The customer to staff ratio was somewhat low the morning me and my Mom stopped off for some breakfast, so there should not have been any excuse (short of being staffed by all untrained new-hires) for the shoddy service we received. When I visit a restaurant, I expect a certain degree of efficiency and professionalism from the staff. I expect my meal to be served at an appropriate temperature, within a reasonable amount of time, and all at once. Two sausage patties does not constitute an appetizer, my breakfast dish, served several minutes later was the entree' I'm guessing, and my dry waffle served several minutes after that was most likely the desert. I had to ask for a cup of butter for my grits and waffle (which I NEVER received) and our table had no syrup. The bottle of syrup our server did bring us was literally sticky and dripping from syrup that never made it to Lord knows how many plates before us. A quick rinse under hot water would have been helpful - but wait - here's a totally new concept - how about a CLEAN syrup dispenser or else sealed single service cups readily available at the table. If this is the level of service indicative of this eatery, I seriously doubt if I will be...

Please do not eat here. I was here on September 30, 2017 around 1:30 am after a wedding reception. This place was so close to our hotel, and we were hungry again. While we were waiting on our food to be cooked a ROACH crawled on my friend while we were at the table. We immediately got up and away from that table. I went to one of the employees asking for a manger. One of the ladies said they do not have a manger on duty during night shifts and asked me what was wrong. I told her "that a roach had crawled on my friend while we were sitting at the table ". The employee asked "if it was a big roach". I said does it matter what size it was a roach is a roach and that a health concern. One of the employees behind her said "I just work here". I told the lady we do not want the food that they were cooking for us. This place obviously has roaches that they are aware of. I will be calling the health department because this location has German roaches in their facility. This is disgusting that they were not concern at all that a roach just crawled on someone while waiting for food. Mind you the roach crawled from other side they were cooking from . Pleaseeeeee do not eat here ! Waterburger is literally...