Kohl's — Local services in La Verne

Long time Kohl's customer. Was traveling away from home and robbed of my wallet, money and watch having been knocked to the ground by a motorcycle duo. The gas tank was near empty. It's the 4th of July. Everything is basically closed. I'm hot, tired, hurt and broke. I had a fresh, unopened package of briefs in in my travel bag. I went in to try to return them for a little cash to have something to eat. The package bore a large Kohl's price tag, so obviously they are theirs. My cash receipt was in my stolen wallet. Then Cory, the manager, refused under any circumstances to give me any cash back. Though he allowed he could override it, that would be against general policy. Apparently the fortunes of Kohl's would rise or fall over a $10 package of underwear. For such a hardline stance over trivial, but essential cash to me, they lost a customer that spends thousand annually.

The America I grew up in had a heart when unusual things happened and stretched out a hand in assistance. Trying to call their nonexistent customer service is another nightmare. Everything is automated and geared toward one of their products or services with no options to speak with a human. You have to chase down their person to person number on the web. Clearly they find dealing with customers in person annoying and expensive and make you search. Their corporate headquarters is also another corporate entity with disdain for Californians and operates on EST, so their real customer service closes before their stores out west do. 1 out of 7 Americans live in California, but we're not worth a full day service, we're second tier. So no chance to see if someone can still override a petty policy refund. They're closed. We can see the corporate mindset at Kohl's as exemplified by Cory at the store level who won't use simple discretion to their corporate headquarter that operates for their convenience. Farewell Kohl's. Enjoy that $10 as it's the...

I work at another Kohls store and stopped by this store to grab two items before our employee discount ended. However, the only cashier was extremely slow, literally spending 10 minutes for each customer. After being in line for 20 minutes, another employee came to help ring us up, I didn't have my kohls card so I tried using the Kohls Pay option to make the process easier, but I was told it wasn't working so the employee called her manager. I was then told that I had to go to customer service to be able to use my employee discount, when I could have simply used my employee number and had the manager use their key to enable my discount, but since they did not want to come over they told us to go to the back of the store instead. Already upset I went to customer service only to find a customer checking the prices of each item before buying anything, after about a total of 40 minutes I left the store without buying anything. I am extremely disappointed with the service I received, especially with the trouble I encountered when trying to use my employee discount, and since I know that my store does not treat our customers or our employees...

What a horrible staff and store. I was profiled coming here, shame on you all. As soon as I walked in to this establishment, the manager or whoever was at the front rudely told me that they are closing soon. 30 minutes is soon? Okay, no problem. I find my pants and quickly go to try them on and I’m met with another rude associate. All right, time for me to go. Once I get to the front, the same manager who greeted me asked me for my ID as I was paying. I said “since when do you guys ask for ID? I’ve always came here and paid with credit and never been asked for ID.” She says, “oh well, we’re always supposed to check when it comes to credit cards.” She didn’t even know I was paying with a credit card, for all she knew it could have been my debit and I still would have been ID checked. I understand if I was applying for an Kohls card or buying over $500 worth of merchandise, however I was only buying one pair of pants. So who are you to assume this is not my credit card? Ultimately, I feel like I was profiled and will be bringing this up with corporate because this is truly unacceptable. Shame on this minimum wage staff for...