Mattress Superstore — Local services in Lafayette

Just very disappointed with the whole process and no paperwork. All I signed was one paper that says that they delivered it to me. I did not receive a copy that’s my mistake. Scott finally told me that there was a no return policy and because I signed that delivery contract agreed that was all they needed. I called them 4 times prior to the discovery of the no return policy with no phone call being returned Because I’m handicap I could only talk to them over the phone that could’ve been my big mistake.

If you have a bad back, I will suggest a lumbar support. Definitely not from here, very expensive much cheaper online and with the no return policy, you’re stuck with a big purchase and no Guarantee. Most places online as a 30 day return policy. $1400 is a big mistake for me, especially when you’re on...

The staff & deliver people were very nice & friendly, of course they desire to sell you a mattress. The quality of mattress I bought had 800 coils, was queen sized, felt firm enough when lying on the mattress in the store, so I bought one, & a low profile box spring. After JUST 5 months you could feel the coils hitting my spine. Very disappointed in the quality, the price was $700.00 I didn't think to ask about a warranty, just thought one would come with it. I am giving this store a 1 because the quality is not there. Now I have to buy another new mattress & it sure won't be...

Initially everything was fine. I purchased a Kingsdown dual firmness mattress, blue/green. I was delivered a Kingsdown dual firmness mattress, blue/gold. When I called about it I was told the sales associate had gone in and changed my order to the blue/gold one because the Bed Match machine said I needed a gold firmness level. I have talked to the sales associate twice, the manager once on the phone and once by email. The manager said they don't understand how they are in the wrong here. They will not resolve the situation so that I have a Kingsdown dual firmness mattress, blue/green...