Michaels — Local services in Lafayette

I went to Michael's yesterday and I needed some help with cake decorating and I could not for anything get an employee to asist me. There was just no one around anywhere . I walked back and forth through three or four aisles of baking stuff and I just stood there ,lost, and clueless. A few employees walked around me but never stopped to ask if I needed assistance. This bugs me because I worked for Michael's for over four years and I would never ignore a customer or walk around aimlessly. When I got to the register, there was some sort of price decrepincy and it took three people to figure out what the problem was . After 10 mins în line, I was finally checked out. The cashier did apologize but it wasn't her fault. It was the lack of team work, training and motivation of the rest of the employees that really needed to be addressed. I wouldn't advise anyone who doesn't know much about any certain product to go to Michael's and expect to be helped. I ended up having to use my phone to Google videos and product information so that I could learn just what the heck I...

The first word that comes to mind about this store - small. I understand this isn't a major metropolitan area, but I've been to Michael's stores in smaller cities that were twice this size and had a much better selection of everything. Not only is the store smaller, but the space is poorly utilized - huge aisles with a few small bins in them, and the regular aisles are either somewhat sparse or overcrowded. There doesn't seem to be a happy medium. And there never seem to be enough cashiers. The wait to checkout is always 10 - 20 minutes. The store feels mismanaged and in business only because it's a national chain. If you're looking for something specific, I'd call before going, and be prepared to wait in...

4 stars because I feel it is one of their smaller stores that I've been to but other than that, the staff is knowledgeable, always greet you with a smile and very helpful. They make you feel welcomed and if you ask about something and they don't know the answer they will go above and beyond to ask for assistance or find out the answer themselves by any means necessary. You never feel brushed off or placated ever. Absolutely recommend this store on any day of the week. They will make sure you don't leave disappointed. I can't sing their praises enough from all my experiences with them. Thank you all for all y'all...