Best Buy — Local services in Lafayette

At any rate, I was approached quickly by a woman asking if I needed any assistance. I informed her that I was simply browsing and would inform her if I had any questions, followed by a thank you. Awkwardly she crossed her arms and stood behind me as I continued to inspect the machine. I couldn’t understand why because This especially bothers me now seeing so many reviews about people not getting help, and even ignored by employees as they crack jokes and play on the stores video game consoles. Regardless, I turned around and fabricated a question (I already knew the answer to) in regards to the performance of the solid state, how many gigs the OS would consume, and questions regarding the processor.I didn’t expect her to answer the questions correctly, but I was shocked when she made some bullsh*t up and lied. Rather than calling her out by name I walked away to look at the cameras. I enjoy photography when not on the job and photoshop. To my surprise only one camera to my knowledge had an SD card inserted. Ironically it was the most expensive model… Pretty obvious sales tactic. I simply don’t need a thousand dollar camera, and even 500, I’d like to preview the picture before buying it, but it simply does not preview If it does not have an SD card inserted. Keeping in mind that this is BestBuy, they certainly don’t lack a supply of SD cards. I took it upon myself as a customer to remove the SD card from the expensive display camera and insert it into the Canon Rebel. To no surprise the alarm went off, which they are certainly are more sensitive than they used to be understandably with the rise of theft, however, that doesn’t mean snap at the customers who are keeping your doors open. As the alarm was blaring a small Caucasian woman who had an aggravated “I hate my job” look on her face disarmed it, with no concern or regard to why it even went off. As she paced back towards the door by the camera monitors I attempted to ask her why the other models lacked SD cards. She turned around to look at me, gave me an ugly stare and continued to pace away. A simple I’m not sure sir I work in loss prevention would have been fine. Not but thirty or so seconds after the man who I assume worked in the photo department was happy to answer my questions, knowledgeable about the products, and even shared his photography experiences. He’s the only reason I’m making it a 2 star rather than a 1. Behind him was another guy, who I hope was an intern of some sort, because as many customers need help I only need one individual explaining the device to me. I can only assume he was loss prevention as well. Generally, I spend a lot of time on reviews, but I’ve invested some time in this one in hopes that it gets attention and makes BestBuy (a potentially good store) how to manage their business. I have plan to go up the ladder in regard to this situation I encourage people curious about the place to read this review and remember that the customer is to always be respected and that the customer is what keeps the business alive. Rude employees who make the customers feel trapped or make them feel their committing theft, when they are simply looking to make sure they get value for their hard earned money is a problem. I hope this review helps those. If anyone has a similar problem please spread the word, because there is no excuse to treat a customer in the manner in which I was. With a focus on the woman managing the cameras by the entrance. Learn some manners, be happy you have a job. Doubt it’ll last for much longer unless you treat the people who write your check with some respect. Your on the...

This location refuses to follow corporate policy as far as price matching. Manager and employee behavior very aggressive and inappropriate. I went into the Best Buy location in Lafayette, LA. I went in to purchase a cell phone through Verizon, but wanted to price match Sam's Club as they had the same phone for $99 instead of $249. Best Buy's policy as stated on their website and in their ad says they will price match any local store. A phone is NOT listed as an exclusion. The employee helping me said he had to call Sam's Club, verify the price and make sure they had it in stock. He did so. Everything checked out. He asked for the manager's approval, and she refused. After 15 minutes, I went and found her myself. She was having a personal conversation on the sales floor. She was very rude, said she wouldn't honor their price matching policy. She told me they have NEVER price matched before, which is false. I've gotten many phones price matched at Best Buy. She finally got off of the phone and called a district manager. She promptly went behind Geek Squad, where I couldn't go or hear them, yet could still see them. I went back to the cell phone department and sat down. I called my previous local store (recently moved) to verify the policy. The Alexandria location verified the price match policy and was very helpful. I had been walking around with this $800 phone unpaid for for about an hour now. I went to try and tell the manager on duty, Ashley Smith, that the policy was still valid, but that it was supposed to change on March 3rd. She came out from behind Geek Squad and screamed at me to go sit down in the cell phone department and be quiet. She was VERY aggressive, which you can see on the video. After a few more minutes, she came over to me and said she would do the price match, but I was never to come back in the store ever again. She was screaming at me loudly in front of other customers and employees. It was very degrading. The original employee helping me began cursing. At this point, I just wanted to pay for my phone that was already activated with a two year contract and leave. I had to activate the phone myself, transfer my pictures and numbers myself, and spent the next 48 hours working with Verizon to correct the faulty port of my number and had no fully functional cell phone. I feel like this may have been done on purpose. She scanned my gift card, but didn't do it right, then said it would be a lot of hassle to use it. She said she would have to return and then sell everything again. I was now extremely late to work after being in there for...

First and foremost, I NEVER give reviews, but I hope to save someone the headache and trouble we have experienced. I would give 0 stars if I could!!! Hang tight because this is about to be long. I have gone above & beyond as the customer to try to give them another chance! In November we placed our order for a FULL package of appliances for our home. Our home was still being built and put away for about 3-4 months in the warehouse. Ok, fast forward to April when we needed our washer & dryer. So they call us and make my husband confirm with me that we both want them to come on a Saturday to deliver, we BOTH confirm. Fast forward to the Friday (day before delivery) they call and ask when would we like to schedule our appliances to be delivered. We told them we fully expected them tomorrow (Saturday). Then they tell us I’m so sorry we’re unable to deliver them tomorrow and never gave us a reason why… fast forward to ME having to call them because online it said DELIVERED, come to find out they lied it wasn’t that it was out of stock its because it was damaged in transit!!! Lying is not the answer… nor is making your customer go out of THEIR way to get an answer on where the items they purchased are… ESPECIALLY after waiting months and they were STORED for us. Wait thats not all… FINALLY they were delivered. We had just poured fertilizer and seeds for our grass on our new pad in which the delivery driver drove straight through while it was muddy and wet leaving holes in our yard (I have pictures of). When I called they told me they would have to get with the manager and create a claim.. fast forward to 1 month later, STILL NO CALL… I call back and they said they are NOT responsible for the damages and cannot create a claim.. The best thing they could do was provide gift cards to compensate.. so I said sure thinking I can use the gift card to purchase another dryer.. 2 months now and call after call and transfer after transfer, still NO call from a manager, still NO gift cards, NOTHING… as if this should have been the end of it, I purchased a iMac from them in which did not include the keyboard OR mouse and they basically told me I have to go into the store but I most likely will NOT be getting either… DO YOURSELF A FAVOR AND TAKE YOUR BUSINESS SOMEWHERE ELSE WHERE THEY TAKE CARE OF...