We recently had the pleasure of working with Troy at Southern Jewelers for the design of our wedding rings, and I couldn't be more pleased with the experience. From start to finish, Troy provided us with phenomenal customer service and demonstrated unparalleled expertise in his field.
Troy guided us through the entire design process, patiently listening to our preferences and offering valuable insights to ensure our rings were not only stunning but also truly reflective of our unique style. His attention to detail and commitment to delivering quality craftsmanship were evident in every step of the journey.
What sets Troy apart is not just his skill in jewelry design, but also his genuine and friendly demeanor. He made us feel comfortable and valued as customers, fostering a positive and enjoyable atmosphere throughout the process. It's not just a transaction with Troy; it's a personalized and memorable experience.
In addition to our wedding rings, my family and I now exclusively rely on Troy at Southern Jewelers for all our jewelry needs. Whether it's repairs, custom designs, or selecting a special piece for a loved one, Troy consistently exceeds our expectations.
I must also highlight Troy's versatility in handling different aspects of jewelry care. Not only did he create our beautiful wedding rings, but he also repaired my watch. His commitment to ensuring customer satisfaction extends beyond the initial purchase (which was from a third party), showcasing a true dedication to his craft and clientele.
Troy at Southern Jewelers has become our trusted go-to for all things jewelry, and I cannot recommend him enough. If you're looking for a jeweler who combines exceptional skill with a warm and friendly approach, Troy is the one to choose. Thank you, Troy, for making our jewelry experiences truly special and for being an invaluable part of our cherished moments. Your outstanding service has earned Southern Jewelers our...
Read moreTroy (owner) is THE BEST I've ever experienced in the jewelry business - without a doubt! In order to understand why, I must share this story with you... My mom had just passed and the jeweler three generations of my family trusted also recently passed. My daughter wanted to wear a couple of rings mom left to her to the funeral, which we were leaving for the next day. I didn't know who to call, but Troy was highly recommended and so I contacted him and explained the unusual situation in hopes he would be able to help. I knew it was a big ask. A half hour later, he shows up at my house and asked me for the rings. I handed them over to him and he took off saying he would see what he could do. At that moment, it occurred to me that I had just handed two heirloom pieces to someone I didn't even know. An hour later, he shows back up at my house and hands me the rings - resized and in mint condition. I couldn't believe it - my daughter teared up. I knew right there and then, Troy was my family jeweler for generations to come. Since then, he has done jewelry/watch repairs, created custom pieces, appraisals, and more. Troy has always been professional, honest, and fair. Most importantly - he is trustworthy! Thank you, Troy, for giving us hope that day we first met. You have no idea what that meant to us. I will remember your selfless act of...
Read moreMr. Troy was such a delight to work with. I walked in with two pieces of jewelry that I had no idea how to combine. He personally rendered cad images over and over until I was happy. Next in the midst of his previous store getting robbed and then being told he had to move in a months time. He took on another project with me for my husband. Again with just words and a lot of images we came to an agreement on a unique and original piece. My husband and I could not be more thrilled with our jewelry. The new store in Time Plaza is gorgeous and Mr. Troy and his staff are amazing. We will be using him for many more projects in the future. Side note I no longer live in Lafayette. So all this was done through text messages and phones calls. I live in Texas now and I wouldn’t trust anyone else with my...
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