Origins World Foods — Local services in Laguna Hills

I ordered on a Friday night, with the July 04th weekend impending. So I expected some delays, naturally. However, I received the products in good time (a week later) and more importantly excellent condition. Whoever packed my goods, took such great care (as if they loved their business, and cared for good customer service). Everything was orderly and beautifully packaged. I was on skype call with family in SA while opening the package, haha. so we all had a good time seeing everything and feeling a little nostalgic (at least for me). I did take a chance on a few close to expiry date items like samp and maize meal (bought several bags at 70% off). I received them and they were in outstanding condition. I attributed this to African Huts good temperature environment/conditions for storage. I will be buying from them again. And from now on, I won't bother with trying to haul suitcases loaded with this stuff from SA to USA. Thanks for the convenience...

This entire experience has been terrible and I will not be shopping here again. I made an order in early October for my Christmas fruit cake (the jewel of my order) and I thought I’d get the family some nice imported goodies as well. When the products arrived to the store I was contacted and told that an item which I order would need to be substituted. I had actually ordered four of this item so it was a significant change. I agreed to the substitution while somewhat disappointed and waited for my order. When the order arrived THE FRUIT CAKE WAS MISSING!! Another item was misleading in its description. I was disappointed that assorted chocolates were actually cookies dipped in chocolate and the four boxes of fruit jellies I order will all EXPIRE IN ONE MONTH. I have emailed and have tried calling all day yet they haven't picked up the phone or contacted me. What an absolute mess. Very...

Horrible service and processing times! Placed an order on 12/3, and it took 3 weeks to receive my order (the shipping address is about 1 hours drive away from their store, so it is not like it had to come across the country). After 10 days, I contacted them and they did not even know if the order had been prepared for shipment ....... shocking that after 10 days a company who offers an online service is not able to process an order for shipment when they have the inventory on hand in the store! They tried to blame USPS which was nonsense - the point being that 10 days after placing an order they had still not prepared it for shipment, which has nothing to do with USPS ........ There are other online stores that offer South African and British products - I will be using one of those...