KAY Jewelers — Local services in Lake Charles

I can’t speak enough about how AMAZING this location is. Shawna and Sarah are the best. I’m not bashing any store by name, but one of the best things that ever happened to us was being ignored when we went into a different jewelry store in the same area. That one little interaction (or lack of) brought us here. Ever since the first time that we stepped in this store 5 years ago we have been in love with this location. It’s rare when you find a company that treats it’s customers like friends, neighbors, family, etc. This is how we feel about this location. We know that when we come in here that they are going to take care of us. They take the time to listen and make sure that when we leave the store we are happy. It never feels like a business transaction when we come in the store, it feels like we are with friends. And the reason behind that is because of how welcoming Shawna and Sarah have been since the first visit. We live over 50 miles away and would never consider going anywhere else just for “convenience” because it’s closer to our home. Even if we moved further away, we would still find the time to make a trip to this location whenever we are looking to purchase something. Seriously, thank you for everything....

Made the mistake of giving this store another shot after already having quite a notably terrible experience. Solely out of convenience because the next nearest location is quite a drive. I was hoping it was a one off situation but there is no mistaking that the people that work at this location are so incredibly rude, condescending, unprofessional and insulting. I've NEVER been talked to in such a manner by a manager of a business I'm spending my hard earned money with. It's truly unfortunate because at this point my family, friends, and I would absolutely rather drive 51 miles out of our way (even with current gas prices) to the Kay's in Port Arthur, Tx. than continue doing business with this store. Really hoping there's a shift in management sooner than later. The manager is very noticeably the ring leader in...

Me and husband went in to get some information on having a pendant made and upgrade on my wedding ring for our anniversary . We were greeted by Sarah. She was so helpful and super sweet , Sarah’s manager Shawna jumped in to help with the design of the pendant. We had a great time cutting up with them . They were professional but also had a great conversation and their sense of humor matched ours. They created a beautiful design and hooked us up with a gorgeous ring that was on sell but matched my personality to the T. I highly recommend stopping by Kay Jewelers in Lake Charles La Mall if you’re in the market for a new piece of jewelry and let these lady’s make your experience shopping worth while . Thank you Sarah and Shawna for a fantastic piece of jewelry and customer service, we...