Zales — Local services in Lake Charles

My husband purchased this lovely classic style ring for me in February 2015. He bought the ring during a good sale and managed to get the ring at 30% off online. Within 2 weeks a center diamond fell out for the first time. (yes, there were more times.) So whenever the ring broke I contacted customer service and they said that I could either receive a refund OR fix the ring and add a free diamond warranty. I went ahead and got the ring repaired (because I loved it and was told it was a fluke) and 6 weeks later I had my ring again. 2 months later the ring broke again! 6 weeks later I got it back. A few months later a diamond fell out AGAIN. 7 times in total over the course of 30 months my ring had a center diamond fall out. 6 weeks without my ring each time. I finally had ENOUGH and contacted customer support. It took a month of calling and talking to different representatives to finally get somewhat of a resolution. They said they'd replace my ring with another but only for the value of the purchase and not for the value of the ring. So yesterday I got to pick out a cheaper, smaller ring to replace the prettier, more expensive ring my husband bought me. The lady helping me tried to convince me that the new ring was better and had more CT. weight and better quality but I'm left feeling really sad. My initial ring was a set and my new one isn't. The initial ring was completely my style and this one isn't. And to add insult to injury... I just found out that the ring my husband purchased is valued higher than what the replacement ring is valued at. So Zales will be taking my ring back, fixing it and reselling it while giving me a cheaper ring that I don't like nearly as much. I feel completely...

I stopped in the Prien Lake Mall to have my Bridal Set (Purchased and insured through Zales) cleaned at 8:30 P.M. 30 minutes before the mall closed. Two employees were on duty. One was in the back and one was on her personal cellphone. When I walked in, the one on the phone just looked at me and kept talking. She finally stepped to the back to get the other worker and asked her to come up front (loudly) and help this woman. When the other worker came out she politely asked me how she could help me. I asked her if she could please clean my ring. She looked at me and replied, “I already turned the machine off, but if you go over there *pointing to Samuels Jewelers they can do it.” I went across the way and asked the gentleman at that store if he could do it and told them what they said he replied, “Yes ma’am, I would be happy to do that for you. My machine is off too but I will be happy to turn it on for you.” I thanked him and told him how much I appreciated him. In conversation he told me that was one of the reasons he left Zales and how common these behaviors are. I called corporate and complained and they assured me an area manager would be contacting me, but...

⭐️⭐️⭐️⭐️⭐️ Absolutely Wonderful Experience at Zales!

I recently visited Zales for a very special purchase, and I couldn’t be happier with the entire experience. From the moment I walked in, the staff was welcoming, knowledgeable, and genuinely eager to help without being pushy. They took the time to understand what I was looking for and guided me through the options with patience and professionalism.

The selection was impressive — from timeless classics to modern styles, there was something for every taste and budget. I ended up finding the perfect piece, and the quality is outstanding. It’s clear that Zales takes pride in offering beautifully crafted jewelry.

What really stood out to me was the customer service. They made the entire process easy and enjoyable, and I felt confident in my purchase every step of the way. Whether you’re shopping for an engagement ring, a gift, or just something for yourself, I highly recommend Zales. I’ll definitely be...