Volle's Bridal & Boutique — Local services in Lake Zurich

Please skip going to Volles. Every time I left here, it was in tears. My year-long experience at Volle’s was nothing short of a nightmare.

Unfortunately, my mom and I were manipulated from the start, but the character limit here is too low to tell the whole story.

TLDR; I said yes to a dress, with an agreed alteration vision that was crucial to my comfort in the dress. They sold in that these could be done and they wouldn’t let me have a wedding dress that I was uncomfortable in.

My dress came in huge on me and I learned they would NOT be willing to do the alteration discussed, nor could they properly fit the dress in my midsection or chest because the dress was low back, “so there’s nowhere to take it in from”.

They took in from sides and straps, changing the original pattern and digging into my shoulders and underarms. Many things I was told would be completed in the first or second fitting were STILL not resolved after five appointments and being a month out from my wedding - swapped bra cups, hem shortening, illusion mesh on. FIVE visits later and all changes were still only basted/pinned, with the chest and stomach still sagging.

I was not listened to and felt continuously gaslit, being told that what I wanted would look “unfinished” and what they thought would look good INSTEAD. The biggest emotional rollercoaster was that I wanted illusion mesh added in the back (from the day I said yes). They insisted it needed lace added. The lace section put on looked horrendous, uneven, mismatched and destroyed the back of the dress completely. This was the most unprofessional waste of over three months of trying to convince me that I was wrong, instead of adding what I’d requested and envisioned since a year prior. In the end, I finally got my original mesh V addition, but by this point the structure of the back had already been changed and it was devastating to not get here with being able to actually try on what I had wanted until the final fitting. They also refused to adjust the mesh in the front to where I’d wanted it, resulting in it still being too high on my wedding day because of the dress bra cups not being swapped to my correct size until dress PICKUP day (wedding week). These are critical fit elements that should have been resolved months earlier, not me being told to just trust that it would be right at my final pickup.

The whole experience was so heartbreaking to the point where I was having panic attacks because of the vision they sold into me not being remotely possible, and worrying I would not be comfortable, beautiful, or feel like myself anymore on my wedding day. Volle’s took no accountability for selling in alterations to me that were not actually possible. When I was hurting, they just said “it’s a journey”, instead of providing any real solutions. Most frustrating was that they seemed to forget every conversation, request, or commitment from previous appointments.

I was put in a position of being a few weeks away from my wedding at what was supposed to be my “final fitting” still not having the mesh on my back or chest properly, a pouchy midsection, an unfinished hem still pinned, missing corrected cups impacting chest fit, loss of the original dress pattern, low back, and deep v front, now painful straps, beads not yet removed from underarms (agreed to at first fitting), and a dress far from fitting like it should, despite ordering over a year in advance and starting the alteration process early.

I had to buy a last minute dress elsewhere because my confidence in Volle’s getting there was shattered. They knew I was devastated, as this was voiced many times, and they did nothing. They could have said let’s reset and find you a dress that does have mesh under the arms and that you’re comfortable in. They could have made it right, instead of saying “no takesies backsies” while I was crying in the fitting room. Unfortunately, when I should have felt my most beautiful, confident, and excited throughout this process, Volle’s took that from me. This became a very stressful and...

My sister and I visited Volle's to find her a dress for her son's December wedding. We had a lovely experience with Suzanne. My sister chose to have her dress altered in-store, and that's where everything fell apart. The dress needed to be taken down a couple of sizes and we were assured by Suzanne this would not be a problem. When my sister tried on the dress post-alterations, the fabric at the waist was essentially folded over and tacked to the outside of the dress on both sides. We assumed that this was a temporary situation, and that it would be fixed, but the seamstress indicated--several times--that this was a final alteration and "that's just the way it needs to be done". My sister was devastated, as the lovely dress she had purchased basically looked like it was in mid alteration and was unfinished. With the wedding two weeks away, we found another seamstress who looked at the dress and immediately saw not only that problem, but others as well. Frankly, she was surprised at the poor quality of the alterations work done by Volle's. She was able to thankfully fix the dress. With her second son's wedding later this year, my sister still wanted to visit Volle's to find her dress (although alterations would be done elsewhere). She did, however, want to advise Suzanne of the horrible experience she had with alterations. Unfortunately, Suzanne chose not to respond to any communication. In my opinion, this is horrible business practice when an owner is completely unresponsive to a customer's concerns, once the sale has been made. Needless to say, my sister will be going elsewhere for her dress and, based upon her experience, I will not be going to Volle's as planned for my daughter's custom wedding dress. Use extreme caution if you choose to get alterations at this store, or save yourself the aggravation and take the garment to a qualified...

I had two appointments at Volle’s, and they were very different experiences. My first appointment was on a weekday evening. The stylist was pleasant and professional, and I found a dress that I really loved. I mentioned that I had one more appointment to go to before making a decision. She suggested I come back on Saturday after my other appointment, so I made an appointment the next day to return on Saturday. However, she was not available on Saturday, and they assigned me to someone else.

I visited the other dress shop and found a dress I loved there as well. Immediately following that appointment, I went back to Volle’s to try on my favorite dress from their shop. When I tried it on, it no longer felt like “the one” now that I had found my second favorite dress. The tone of the appointment changed drastically. I was brought dress after dress, including many wild card dresses that were not even close to what I was looking for. I didn’t feel heard and felt like the stylist was just grasping at anything to make a sale so I wouldn’t choose the dress from the other shop.

I was repeatedly told that the dress could be “altered” to meet my preferences, even after I expressed my discomfort with relying on alterations to make a dress perfect. The stylist even suggested that I didn’t know what I was looking for or wanted in a dress, which was quite offensive as I knew exactly what I wanted. I was quickly going through dresses since I knew what I wanted, but what I was being shown was not what I was looking for. Again, she told me to “slow down” and enjoy the process. The second stylist was rude and pushy and needed to keep some opinions to herself. This second appointment was terrible and confirmed that I made the right decision by choosing the dress from...