Schneiderman's Furniture — Local services in Lakeville

If you plan to buy a sofa, don’t buy it from Schneiderman’s unless you are prepared for a long battle if you find a flaw.

Within weeks of receiving my new Natuzzi leather sofa, I noticed a major weakness in the back quadrant of the attached center cushion. It felt like you were sinking down into the ground in that area when sitting back onto the cushion.

A Customer Care expert was sent out to inspect the sofa. He said the center legs underneath weren’t touching the ground and needed to be lengthened, and that would fix the problem. I disagreed and said it seemed like the cushion needed to be filled up with more support, but I was ignored. He lengthened the center legs by sticking a stack of felt furniture pads under both of them. The sofa then teetered from end to end when sitting down, and the cushion was no better. He said to give it some time to settle, and eventually all 6 legs would touch the floor together, and everything would be good.

Before he left (and I have a witness), he actually said the following:

-Nobody should buy furniture these days, because it’s all poorly made. The frames are made from low quality wood and the leather is all cheap.

-You should never sit in the center section of a sofa. Nobody ever sits there.

-Because these sofa cushions are all attached, it wouldn’t be possible to do anything to add filling or support to the area that I was concerned about. And nothing more could be done.

He left and reported back to Customer Care that there was nothing wrong.

And thus began five months of pleading my case, and waiting. A second expert was sent out to look, no admission that anything was wrong, removed the stacks of felt pads, said nobody sits in the middle of a sofa, and left. Then several conversations with the Customer Care phone rep who offered to order a new set of cushion cores from the manufacturer and install them at no charge. But since the “experts” had determined nothing was wrong, my warranty would be voided for any future repairs.

The rep repeated the statement that the center of the sofa should never be sat in. At this point, if I hadn’t paid a hefty sum for the sofa, I would have paid someone to haul it back to Schneiderman’s and dump it in their parking lot. But I told her yes, to go ahead and order the cores. More waiting.

Finally two months later the cores arrived, the sofa was picked up and was delivered back to me a week later.

It sits evenly now, as it should have from the very beginning. And I will probably buy some caution tape to “X” off the center section with a note that says "Per Schneiderman’s policy and instructions, DO NOT SIT IN THIS SECTION!"

This is not the same Schneiderman's that it was years ago, when they took pride in what they sold, and stood behind it, treating the customers with respect and integrity. I for one, will never step foot in that...

APRIL 7th 2024 STILL NO LIVINGROOM FURNITURE !!! ORDERED 11/24/23 JUST GOT AN EMAIL ESTIMATED SHIPPING TO STORE 4/30/24 !!! LOOKING AT MAY. MAYBE , IF NOT ANOTHER LIE !! 6 MONTHS AND PAID IN FULL SO UNACCEPTABLE !!

• BEWARE OF BEING TOLD ITS IN STOCK BUT WILL TAKE A COUPLE WEEKS ** We wanted to order a Stressless chair, the color we wanted we’d have to wait months for a special order. So we ordered a color we really didn’t want but told the other color was in “stock” but would take a couple weeks, those couple weeks turned into over a month, then was going to be even longer. We ended up canceling the chair that was almost $5,000.00. The sales lady was very upset we wanted to cancel said she’d have to talk to her manager and hung up. Manager called wanted to know why we wanted to cancel, um waiting months for something we were told was in “stock” would be a good reason! He issued our refund and was received in a day. So my son and girlfriend on November 24th ordered mattresses, bedroom furniture and living room furniture spending almost $15,000.00. Told everything would be ready beginning of January. When they reached out on delivery we’re told bedroom furniture is available but still waiting on the living room furniture. They decided to have the bedroom furniture delivered January 5th and agreed they would not be charged for delivery of the living room furniture since it is late. Told a couple weeks, then not till February. Now being told March!! They advised this was unacceptable and asked for compensation since they ordered in November. They’ve been told no compensation will be made as it’s the manufacturer and it was a special order because of the color. But when they ordered in November we’re told it all would be there first part of January. So Schneidermans knew it was a Special” order in November!! Now looking at almost 4 months for the living room furniture. They paid for everything in full because it would be available first of January. But now it’s not Schneidermans fault it’s because it’s a special order. So all buyers BEWARE if told it’s in “stock”. Schneidermans has to be completely aware of these delays manufacture or not they know of these delays. Just get that sale then turn it around on the customer! They had plenty of time for the “special” order. Then to not offer anything other than an apology. After spending so much and putting trust in Schneidermans poor business...

We purchased a Mustang sofa and chair from the Schneiderman's Furniture Lakeville showroom on January 11th. While we liked the furniture style, the experience was extremely disappointing. However, after payment, the employee mentioned that closeout items are non-returnable—a policy that was not communicated prior to the purchase. Following this, the experience became increasingly frustrating: Payment Error and Inconvenience: The employee raised a mistaken return request, which caused a payment error. I was asked to share my card details again, which I was uncomfortable doing over the phone. As a result, I traveled from Hopkins (my office) to the Lakeville showroom to resolve the issue in person. During my visit, I provided my card details and made the payment again, despite showing proof from my bank that the reversed amount was still pending and not credited back to my account. Delivery Delays: Initially promised delivery by January 23rd, but it was rescheduled to January 31st without informing us until we followed up. Ongoing Payment Issues: Despite the steps I already took, I received a call again from your team claiming the payment had not been received and requesting me to contact my bank to reverse the transaction. I contacted my bank twice, and they confirmed that the amount could not be reversed. Once again, I was asked to share my card details for payment, and I will be going tomorrow This entire process has been extremely stressful and unprofessional. I have had to: • Travel multiple times to resolve your team’s error. • Call my bank during work hours to address an issue that was not my fault. • Follow up repeatedly without receiving a satisfactory resolution. This process has been incredibly stressful, with no mistakes from my side. I had to make repeated calls, visits, and follow-ups to resolve errors caused entirely by the store. If you value customer satisfaction, think from the customer's perspective: Would you accept this level of inconvenience? My first purchase from Schneiderman's has been frustrating and disappointing, and I hope the management takes this feedback seriously to avoid such...