HomeGoods — Local services in Lakewood

The staff at HomeGoods on 5264 S. Wadsworth Bvld. in Lakewood Colorado went above and beyond to assist me at the store. Specifically, Chad, Isabella (and her service dog, Rosa) and Braidie. I realized when I got home that I had accidentally left a book at the counter that I paid for and so I went back to the store when I realized this and the whole staff rallied to help me find the book. I felt so awkward going back to the store to ask if they had seen the item because it was only $8.99, however, all of the employees validated my concerns and assisted me. I was so impressed with their professionalism and willingness to help. In the end, they actually found the book that I had left at the register. It was such a happy ending!! They are a wonderful team of employees at this HomeGoods and I will certainly be back to shop!...

Hannah and Carolyn at this location are inept at the customer service skills it takes to be at a management level. Carolyn put me through a 45 minute checkout experience because of accidentally voiding the gift cards I was using for my transaction. She had me stand there (I'm 8 months pregnant) as I stated how uncomfortable I was on my feet for that long, while she struggled to work out a solution. I then asked for any kind of compensation to apply to this transaction based on what she had just put me through, and Hannah stepped in and flat out refused. Customers came up to me afterwards as I was walking to my car asking if they seriously had witnessed what they thought they did, and if those employees seriously just put me through all of that. Home Goods and TJX should be embarrassed to have these two...

I believe she is a manger but she was super friendly and extremely helpful. I was looking for a bedside light. Found one I loved but wanted to know if they had another. She went to look and found the match! Super nice!!! The problem lies at checkout. I had two glass bedside lamps. Glass. The woman at checkout didn’t offer my wrapping or a bag. When I asked for these things, she got annoyed with me and proceeded to charge me .20 for the bags. I don’t care about that but she should’ve just ate the charge because she didn’t read the room and see that I needed bags. Super annoying. She was called off the floor to do checkout so I’m sure she was annoyed but that’s not how customer...