Michaels — Local services in Lakewood

I am only giving Michaels 1 star because zero stars is not an option. On July 2, 2024 I went to Michaels to purchase a 36 x 48 blank canvas and a set of paints. As I scrolled through my coupons, I saw that if I ordered online I would receive a 35% discount on the items. I went home and attempted to order the items online. I went through the process three times, but the website was malfunctioning and continued to say that there was a problem and to revisit the cart. When I rechecked the cart, there was no stated problem. I eventually gave up. About an hour later, I received a charge on my credit card for 0.01 cent. Because that happened, I realized that the website was indeed not functioning. On July 3, 2024 I went in person to the store and spoke with a lady, Connie, who was supposedly a manager. I am a retail manager as well, and conducted myself as I would in my work environment. Connie, on the other hand was rude from the get go. She told me that the reason I had difficulty was because several people may have been ordering at the same time. She stated that I should go out to my car and try again and come back in two hours, because it takes that long for them to fill an order. . She also stated that she could not honor the advertised price because it would not be fair to other customers. I understand the difference in an online order discount vs an in store purchase discount. What I do not understand is a corporation such as Michaels advertising an online special and not honoring the discount when the website clearly isn't working. I have screenshots of each step, including my credit card charge, which I showed to Connie. Shame on Michaels for false advertising and shame on Connie for her attitude when dealing with customers. I'm going to Hobby Lobby from now on, and I don't believe I am the only dissatisfied customer because the...

I have lived in this area for over 25 years and have visited this Michaels store more than I'd like to admit in that time. The quality and selection of product has gotten worse over the years. Whoever the buying team is for this region should really be a crafter and understand how important it is to get all of your supplied from the same place. I find myself buying from other merchants more often than not, but yesterday I stopped on my way home looking for embossing powder. Online showed it in store, however, when I got there, they heat tool was there but NOT EVEN A TAG for the embossing powder and it wasn't available online. What makes up for poor merchandising directed from corporate is the staff. While it seems the newer staff isn't very kind or service oriented, the employees that have been there a while are GREAT! Phillippa, for example is always kind, walks me to the product I can't find, always asks if there is anything else she can help with. If she can't find it in the store, she will research to see if it's at another location. She is a great service oriented person and you can always tell when she's there because the morale of the store is definitely higher with other team members when she's there. The score I give today is to her and the young employees who care about others. This score is NOT for Michaels as a...

Aubrey at the front always super friendly and helpful. I aksed for a basket to shop with and she told me that they've been experiencing theft lately so she would have to get a manger to get me one from the back. Not problem at all, Ive done retail before they've got to protect their own. But when the manager goes to give me one he tells me the same thing acccept for in a very accusatory way. Saying now I know what your face looks like and looked me up and down as if he was sizing me up. I told him that people are jerks and that I just wanted a basket to shop with. He proceeded to follow me continuing to tell me about theft to the point that I had to tell him that Aubrey already explained it to me and I would like to get on with my shopping. For the next few minutes I noticed he wasn't too far away from me. Which just made me feel like a criminal for going in there. I understand that you need to protect your store, I really do. But making people feel like they've done something wrong for asking for a basket to shop with is a little overboard. If you're that worried about it take an ID for collateral or find a better way to let your customers know about the situation you are...