Authentic Appliance Inc — Local services in Lancaster

After getting exhausted of buying crappy big box store appliances, when our washing machine broke we decided to look into Speed Queen washing machines. I was surprised that Authentic Appliances was an authorized dealer, which was only a few miles from us.

I walked into their shop and noticed that it was roomy and very clean. I was greeted by Stacy who informed me that she and her husband Jeff were the owners. Stacy sells the appliances and Jeff does installations. Stacy took her time to explain everything about the 3, 5 and 7 washers. I never felt rushed.

After my wife got home from work, I called Stacy and informed her that we were going to order the 7. She informed me that I could come back to the shop to do the order or I could use the website to order it.

I decided to order it online. I am in know way techie, but I can say that it was extremely easy to order the machine online. It only took me a few minutes to complete the order form and also pay.

It did take Speed Queen a few weeks to make our washing machine, but at my age, I know that good things at times take time and are worth the wait. Once the machine arrived at their shop, Stacey promptly contacted me and set up a day and time for Jeff to come out to our home and install our new washing machine and to remove our old junkie washing machine.

Jeff arrived at the time quoted to me and he quickly and professionally removed oof old one and hauled it away, and he installed our new one. Then Jeff took his time speaking to my wife and I and giving us a walk through of our new machine and the important things to know about it. And he informed us to register our machine online with Speed Queen. Due to the fact that the machine we purchased has a 7 year warranty, we may move before that time or after that time and it’s important that the company has our information. It would be a long drive from Florida to Lancaster, California… which we are planning on doing.

Stacy, Jeff, THANK YOU for your help in selecting the washing machine that was best for our needs. And thank you for your kindness and professionalism. When our big store clothes dryer dies…. We will for sure be back to your store and purchase us a Speed...

We have a 21 year old Thermador oven with a display panel that was becoming very dim. We called Authentic Appliance because they were listed as an authorized repair business for Thermador. On the initial visit, Jeff the technician checked the oven and was able to quickly identify the problem, which was failing circuit boards in the oven. He further explained that these particular circuit boards were no longer available from Thermador (which has now apparently been acquired by Bosch), but noted that there was a company that would rebuild the circuit boards. He then explained that Authentic Appliance would prepare an estimate for the process of removing the circuit boards, sending them for rebuild, and then reinstalling. We received the repair estimate the following day and were able to schedule the work. The boards were removed, sent, rebuilt, and returned in just a matter of days, and Jeff came back to install them and make sure that everything was working again properly.

Our experience with Authentic Appliance was very positive, and we appreciated the knowledge, experience, and skill that Jeff brought to the job. His explanations and the fact that he has repaired many similar problems in the past provided us with a lot of confidence in both his work and Authentic Appliance. We also appreciated the work of Stacy in the office who kept us informed of our status and coordinated the scheduling of the multiple appointments in a...

Jeff and his assistant Scott are the very best, top quality technicians you can ever hope to have to repair your appliances. They are conscientious, understanding, polite, neat, and very knowledgeable. They are simply wonderful people you can trust to let into your home to do their job - without worrying.

We spoke on the phone with Stacey, the owner. She is very pleasant, professional, helpful and willing to follow-up and do what is best for the customer. Nowadays these qualities are hard to find. She even correctly diagnosed what was wrong with our stove without ever seeing it! After much research, we feel lucky to have found Authentic Appliance and plan to use them forever when our other appliances need repair in the future.

Do not waste your time and money calling manufacturers like Sears. They are in the business to sell you warranties and grab your money. Authentic Appliance is honest and will do whatever is best for you. They have no intention to rip you off.

If you need help, call Authentic...