Bella West Spa Salon & Studios — Local services in Lancaster

My experience with this salon has been frustrating from the start. During my first visit, I showed up on time for my scheduled appointment, only to sit and wait for 15 minutes before being told the stylist had completely forgotten and wasn’t even at the salon. They ended up calling in another stylist who lived nearby, and she came in to cut my hair. I appreciated her stepping in on short notice, but the situation felt unprofessional.

When it came time for another haircut, I tried to reach out directly to the stylist who had helped me, asking if a certain date and time would work. She never responded. I followed up by calling the salon, and someone told me they would share my info in their group chat so a stylist could get back to me—but no one ever did.

To make matters worse, trying to contact the salon became nearly impossible. Calls often go unanswered, and their voicemail box isn’t even set up yet, so I can’t leave a message. After several failed attempts to simply book an appointment, I decided to take my business elsewhere.

The lack of communication, follow-through, and organization made what should have been a simple process way more stressful than it...

I recently contacted this salon to arrange a manicure and pedicure appointment for my upcoming wedding, both for myself and my fiancé. Initially, the lady I spoke with was polite and assured me that she would input my name into their system. She mentioned that someone would follow up with a call or text to confirm the appointment details.

Regrettably, it has been several weeks since our conversation, and I have yet to receive any communication from the salon. This lack of contact has left me quite disappointed and concerned, considering the significance of my approaching wedding day.

While the initial interaction was pleasant, the absence of follow-through on their part has been disheartening. As a customer, I had hoped for better organization and attentiveness from this establishment, particularly for such an...

Best Salon & Spa in The A.V. I've been going to Valerie even before she dreamed about opening her own salon. When you find someone who cares about their clients as much as Valerie does, you stay with them. I remember her talking about her plans for Bella West and I watched her make her dreams come true. Bella West is a great Salon & Spa. You feel very comfortable there and the people that work there make you feel right at home. I highly recommend Bella West. It's one of my favorite small businesses in the Antelope Valley. And tell Valerie that Bob from B&D Appliance Repair Service sent you!! -Bob Meadows/ B&D Appliance Service/...