Platinum Jewelry & Loan Inc. — Local services in Lancaster

I usually have done a lot of business with platinum I got along with everybody there very nice people got to know them on first name basis really nice caring guys there have not been there in awhile,went today the help I received was way below from what I was use to the female gave me I slip for a female ring when it was a man's ring the 2nd time did not give me a slip for my drill gun had to resign slips twice had a hard time finding me there in there system was flirting with other guys that worked there instead of paying attention to the customers spoke in different language about my stuff impolite, she was a short young girl and the kind of mistakes she made, makes you wonder how she got her job there. Terrible can't wait till I see the guys I use to know, i look forward to the kind of service that people receive there I will not go to any other place I will keep going to platinum jewelry there the best in the Antelope Valley maybe even further than that great job guys!!! Today 4/25 /22was an experience like I had when I very first went in to platinum jewelry it happened by phone with a very nice lady she had every single answers to my questions and I feel so comfortable that i would not loose what i put in and let me know every solution to me on how I could pay back what I put in with out breaking g the bank she was cool calm bottom line I can't thank enough for making me feel like one of platinums family members once again it's great to know that there is a great business that helps people with honesty & TLC the same time. Thank you, Platinum jewelry & all your members, one more time for your honest understanding. R & L, and we will...

The owner (Gary) is no help at all. If I could have left no stars I would have. DO NOT GO HERE. DO NOT PURCHASE FROM HERE. DO NOT LEAVE UR JEWLERY WITH THEM. They do not care about their customers or their customers belongings. This place has given away my items and will not help me, they keep running around in circles about my situation not being helpful at all. They put my account number under someone else's and gave my jewlery to them. They have made it seem as tho I am the reason the jewelry is gone and as if I had something to do with it. Instead of offering to give me money in the amount that i purchased the earnings or even given me a similar pair they have done nothing. For the past 3 weeks they were supposed to be "investigating" my situation and have not done so. I have other jewelry items in there and when I asked if I could just have them back I was told I cannot bc its in police custody. They will not tell me why or give me any further...

My name is David Ray I'm a first-time customer at platinum jewelry and loan. I was referred there by a friend ,he said you guys give the best price on town and you take care of your goods while there . my experience there was a five stars Melissa customer service was excellent I know you have to be proud to have someone like her working for you, not only did she make me feel comfortable with pawning my chain ,She took the time out thoroughly explain to me the interest rate the payments and how I can pay in advance.I thought that was very professional,other than just handing me some money and letting me walk out the door and on top of that she also showed me other items that was for sale knowing that I'm not in a position to buy at this time which I thought was unique in its own way, because despite my financial setbacks she still felt like well let me show you something because hard times don't last forever and I thought that...