Burlington — Local services in Lancaster

hi everyone

I am sharing a distressing experience I encountered on January 25, 2021, at the Lancaster Burlington store. I believe it is crucial to address this issue as it pertains to customer service, equality, and respect.

Upon entering the store to return an item as a loyal customer, I was met with appalling treatment by the female manager, Lourdes. Despite being a loyalty customer, I was informed that I needed the original receipt for the return process. As per the store policy, loyalty customers are not required to present the original receipt. After proceeding with the return, the manager falsely claimed that the card used for the purchase did not match, leading to unnecessary delays and inconvenience.

Moreover, the situation escalated as the manager insinuated unethical behavior on my part and ignorantly made racist remarks. Her behavior was not only unprofessional but also disrespectful and discriminatory. As a customer who values equality and fairness, I found her actions unacceptable and demeaning.

Despite her incompetence and discriminatory behavior, a positive resolution was only achieved upon the intervention of the second manager on duty. His swift actions in rectifying the situation highlighted the stark contrast in customer service standards between the two managers.

In light of these distressing events, I feel compelled to express my disappointment and frustration with the treatment I received at the Lancaster Burlington store. It is disheartening to witness such behavior in an establishment where customers should be treated with dignity and respect.

I urge the corporate office to investigate this matter thoroughly and take appropriate actions to address the behavior exhibited by the manager, Lourdes. Discrimination and disrespect have no place in customer service, and it is imperative to uphold values of equality and fairness in all interactions with customers.

As a concerned customer who values positive experiences, I hope that steps will be taken to prevent such incidents from reoccurring...

I've been coming to this location since they opened. It was my go to store, until recently. Which is disappointing because I really like it. However, upon entering the store there is now a barrier up with a security guard who tells you to wait there, this is to protect us while shopping. Unfortunately I was not able to understand what exactly was being said as they spoke to fast. Today was my 3rd time experiencing this, when I asked her to repeat herself because I couldn't quite hear, she said loudly, This is for your protection while you're shopping. When in all actuality they are waiting for the camera to capture our face, I assume for shoplifting purposes and to cut down on those costs. Which I fully understand, but there has to be another way to go about this, or just be transparent about the reasoning and do not get upset or an attitude when being asked to repeat themselves. I don't like feeling like I've done something wrong just for...

I went to this location for the very first time yesterday and purchased one item. I paid with cash. The cashier had not given me the correct amount of money back and owed me $20 nor did she count my money to make sure before me. I come into the store and request to get my cash amount back and after the security guard, who was phenomenal, checked the footage he indeed saw that the cashier handed me a wrong amount short of $20. The manager then comes and tells me she will not give me my money back nor any credit because her til was even that night though the footage was clear about the matter. She offered no reimbursement for store credit or even a coupon but sent me away. Burlington Coat Factory, please train your managers and cashier's to diligently take heed to accuracy, accountability, and hospitality. I will not support this establishment any longer. Store operations are important but so are...