Little River General Store — Local services in Lanesboro

If I could give less stars I would. Kayaks and life vests provided were obviously very worn and a few in our group were first time kayakers. One of the kayaks we got had a crack down the whole kayak so he ended up sinking and losing his belongings not even a quarter of the way into the trek (the other two boys in the group had to tow him to shore while he was holding onto his submerged kayak in an already swift river since water was higher than average where they were forced to drag him over rocks). The boys had to then rig up a tourniquet for the kayak to keep it afloat since there is spotty cell service on the river so no way to call for help. I would also mention there was a tree all the way across the river with the current pushing into it and a 5 foot gap you have to hit between the tree and a quicksand island to get through...we had two people go under that tree and we had to rescue their kayaks as well. Sooo if you are a novice kayaker I wouldn’t recommend this float when the water is high unless you have a guide or someone with a lot of experience. Because we had lost two kayaks, 4 out of our group of 7 continued on to get to our cars at the drop off point and to retrieve the 2 kayaks so we wouldn’t get charged. Thankfully some nice fellow canoers helped 2 of our people stuck on the island across. They got service and called the outfitter for help to get the last person off the island...the help was two 12 year old boys that have never canoed before. The outfitter also never asked if anyone was okay just simply sent a nasty text stating “DO NOT LOSE ANY EQUIPMENT”. When we all got back to the outfitter we wanted a refund for the kayak that had a hole...manager that took us out that morning was conveniently not there...so 12 year old boy to the rescue again who said to give us our money back. Props to that kid, he’s going places in life. As for the rest of it, what a disaster.

Manager left my friend a voicemail later that day stating she would refund anything we lost on our trip, when they went back the next day for said refund, nothing was given. Also, she mentioned to us that she hates when people give bad reviews. Well, I usually don’t leave any reviews good or bad, but in this case it...

Rented a tandem bike for the afternoon. The manager adjusted the rear seat before we left to the correct angle. About an hour into the ride, the rear seat started to loosen and without tools we could do nothing about it. On our way back with about 3 miles left, the bolt connecting the rear seat to the seat post sheared and the seat fell off the bike.

We called the shop and they sent out someone to try and fix the seat. The kid arrived without the right equipment to fix the bike and went back to the shop. After walking about another mile he shows up again without the proper equipment to fix the bike.

When we arrived back at the shop, the manager asked us what we wanted to do about the broken bike and our bill. We asked her what she recommended. She offered to change our bill from $28 to $22. We felt that was unacceptable since we walked the tandem bike a full hour back to the shop. She kindly agreed to waive our fees completely.

Two stars because the bike was sent out not in full working order and they were inept to fix it on two separate occasions. But they did offer a full refund when we requested it, which was greatly appreciated.

PS - never use a padded bike seat. It seems like a good idea, but I was in agony (female perspective). I tried the hard seat that was on the front of the bike and it was amazing on my lady parts. :)...

Looking over the reviews the most recent looks like paid reviews... after my experience there. I have been wanting to come here for years with my family after visiting lanesboro and seeing the 4 person bikes. Finally got the family together, took a day off of work and drove over an hour to get there. We see the bikes out front in all their glory, I was so stoked . we walk into the building and the kid, yes a kid, walks away. .. another worker came over to us, but no words, only to pet my dogs. We go over to the counter and say we'd like to rent a bike. Just a very cold reaction, no customer service smile. Nothing. We say we'd like a 4 person bike that's outside. It's out of order. There's 2, they're both broken. On the weekend of the cities biggest festival weekend. I say we drove over an hour just to ride that bike, nothing but blank stares. So disappointed. Passing the bike later that day I did see a tiny scrap of receipt paper, indeed it said out of order.. no one can read it, its sun bleached and flipped behind the bar. Obviously they'd been broken a very long time. Its a shame they had such poor customer service, something I've been planning with my kids for the longest. We'd been talking about it all morning, they were so pumped. Seriously thought, oh the reviews can't all be true, it can't be THAT bad....